McDonald's

3.3
791 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
550 E Springfield Rd, Arcola, IL
61910, United States

Hours

Reviews

3.3
791 reviews
5 stars
241
4 stars
142
3 stars
160
2 stars
71
1 star
177

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times in both drive-thru and inside the restaurant.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Customers frequently complained about cold, stale, or poorly prepared food, including raw meat and overcooked fries.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, including bugs and dirty restrooms.

Staff Attitude

Feedback on staff was mixed, with some praising friendly service while others reported rudeness and lack of assistance.
  • GA
    Gwynne Anderson-Beck
    Nov 9, 2025
    1.0
    Unbelievable honestly... it truly should Not be that difficult to get a Plain double-cheesburger... between the Arcola & Tuscola, IL McDonald's, No Less than FIVE times w/in two weeks, you can NOT GET it right... this is today's latest attempt...
  • RJ
    Ronald Madden Jr
    Oct 25, 2025
    2.0
    I took 15 minutes to get my breakfast through the drive-thru.
  • DI
    Dawn Isham
    Oct 17, 2025
    1.0
    We were appalled that the cooks with long hair beards no hair coverings. No gloves. New emoyee had no one assisting her at cash register. Our food sat in the bin and I finally asked an employee to check on our order. No other customers waiting??? All around bad bad! 😔
  • HM
    Hannah Marks
    Oct 16, 2025
    5.0
    Super clean, pretty fast, cool atmosphere, clean and functional bathroom. One of the better McDonald's locations I've been to for sure. There are lots of parking spaces but some are a little longer walk to the restaurant. The building has two businesses so just keep walking and you'll make it to McDonald's. They have a really nice sidewalk situation that leads to the front if you park in the back (in the shade).
  • RL
    Russell Loy
    Oct 3, 2025
    1.0
    Will never eat there again worst meal ever

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Arcola, IL?

McDonald's in Arcola, IL is open daily from 5:30 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's in Arcola has a drive-thru open daily from 5:30 AM to 11:00 PM.