Customers had mixed experiences with food quality, with some praising the freshness and taste, while others reported issues like cold food and incorrect orders.
Service
Service quality varied significantly; some reviews highlighted friendly and efficient staff, while others noted rudeness and long wait times.
Cleanliness
Multiple reviews pointed out cleanliness issues, particularly in restrooms and food preparation areas, with some describing the environment as filthy.
Customer Experience
Several customers expressed dissatisfaction with their overall experience, citing problems with order accuracy and staff attitudes.
Value
Customers commented on pricing, with some feeling that the value for money was lacking, especially regarding portion sizes and additional charges for condiments.
MM
Mike.
Oct 30, 2025
4.0
Average
HP
Harry Patel
Oct 21, 2025
5.0
They have really good food,Riyash is hard working manager.Keep up the great work!
MP
Manoj patel
Aug 31, 2025
5.0
Good test food
JR
Joel Ranson
Aug 23, 2025
5.0
Great people and service was the greatest I have ever had
DM
darcy mies
Aug 15, 2025
5.0
This location gets 5 stars from me! They accommodated a dietary need quickly and with kindness. Nice clean lo ation and all the food was fresh made to order ! Great store!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Arcola, IL?
Dairy Queen Grill & Chill in Arcola, IL is open daily from 10:00 AM to 10:00 PM.
What types of food and treats are featured at Dairy Queen Grill & Chill?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQcakes.com ice cream cakes.
Is Dairy Queen Grill & Chill family-friendly and accessible for kids?
Yes, the restaurant is family-friendly, welcomes children, provides booster seats and high chairs, and has restrooms available.
Can I order food online for pickup from this Dairy Queen location?
Yes, you can place pickup orders online through their official ordering link.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, they have a drive-thru service and outdoor seating available for customers.
Is there free WiFi available at the Dairy Queen Grill & Chill in Arcola?
Yes, free WiFi is available to customers at this location.
Where is Dairy Queen Grill & Chill located in Arcola?
It is located at 601 E Springfield Rd, Arcola, IL 61910-1804, USA.
What nearby Mexican restaurants can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby Mexican restaurants include Las Cazuelas Mexican Restaurant and El Toro Mexican Restaurant, both great options to enjoy authentic Mexican cuisine around your visit.
Are there any hotels near Dairy Queen Grill & Chill for visitors to stay overnight?
Yes, nearby hotels include Arcola Inn, Quality Inn Arcola, and Budget Inn, providing convenient accommodation close to the Dairy Queen location.
What local attractions or parks are near Dairy Queen Grill & Chill where families can visit?
Kelly Moore Memorial Park is a nearby attraction where families can relax and enjoy outdoor activities before or after visiting Dairy Queen.