Dunkin'

3.8
427 reviews
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Business Details

442 Orchard St, Antioch, IL
60002, United States
(847) 533-8036
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Antioch, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
442 Orchard St, Antioch, IL
60002, United States

Hours

Reviews

3.8
427 reviews
5 stars
219
4 stars
74
3 stars
42
2 stars
21
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and incorrect orders, leading to frustration.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders and missing items, particularly for mobile orders.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty floors and bathrooms, contributing to a negative experience.

Staff Behavior

Several customers noted unprofessional behavior among staff, including inappropriate conversations and lack of respect towards customers.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and work ethic.
  • SB
    Sadie Beckman
    4 days ago
    5.0
    Quick and pleasant service, always.
  • ZH
    Zach Hoffelder
    6 days ago
    2.0
    Out of what I ordered on the app, and then the replacement drink I wanted had vanilla which they were put of too
  • KT
    Kevin Tamayo
    Dec 3, 2025
    1.0
    Visited this Dunkin’ twice in the last month and both times were frustrating. The first time, they were completely out of donuts by noon and the staff was unhelpful. It just seems a little odd to be out of donuts by that time???? The second time, I waited over 20 minutes for my online drink while a rude Mexican lady openly talked negatively about me in Spanish. Very unprofessional and uncomfortable. Management seriously needs to address staff behavior and customer service.
  • SB
    Sandra Beshel
    Nov 19, 2025
    1.0
    *sigh* I hate leaving bad reviews, I would rather assume it's an 'off' day for people... But when the employees are talking smack about me in Spanish right in front of me.. you've lost all my respect. I guess she assumed I didn't speak Spanish, but I couldn't mistake what I heard, and the look in her face when I called her out in Spanish.. you can imagine. Additionally, there's been plenty of times ordering here where it takes forever and there's missing items, etc. There's a few other excellent local coffee shops and I will make a point to use those from now on. Be nice.
  • CM
    Catriona Manzano
    Nov 8, 2025
    1.0
    LISTEN WHEN SOMEONE ORDERS. Every time I come here it’s wrong
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Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location at 442 Orchard St, Antioch, IL?

This Dunkin' store is open daily from 5:00 AM to 8:00 PM.

What holiday drinks are available at Dunkin' in Antioch, IL?

You can try the new Cookie Butter Cloud Latte, return of Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season.