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Arby's

3.9
(564 reviews)
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Business Details

501 E. Route 173, Antioch, IL
60002, United States
(847) 395-0961
http://www.arbys.com/locations/us/il/antioch/501-e--route-173/store-7708
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
501 E. Route 173, Antioch, IL
60002, United States

Hours

Reviews

3.9
564 reviews
5 stars
261
4 stars
138
3 stars
78
2 stars
30
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold, poorly prepared, or missing components.

Service Issues

Numerous reviews highlighted poor service experiences, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty, with sticky tables and floors, and unsanitary conditions in the restrooms.

Positive Staff Interactions

Despite the negative feedback, many customers praised specific staff members for their friendliness and helpfulness.

Mixed Experiences

Overall, experiences varied widely, with some customers enjoying their meals and service while others had significant complaints.
  • AP
    Angela Pipes
    Feb 16, 2026
    3.0
    They were out of every chicken sandwich, but the employees were nice.
  • YV
    yen vi
    Feb 2, 2026
    1.0
    I ordered chicken tenders kids meal but the chicken tender was missing. I ordered the limited King Hawaiian Fish sandwich but it only came with fish and buns. No sauce or anything else. What am I miss here? So hard for me to even give 1 star
  • AN
    ASLN Neds
    Feb 2, 2026
    1.0
    Gets worse everytime I go to this dump .. cold sandwich’s & taste terrible
  • TC
    Tim Cozzi
    Jan 17, 2026
    1.0
    Went there to kinda celebrate my friend's last round of her chemo. She wanted an Italian dip. Placed our order and wanted a shake but they were out. Then paid and waited for our order, after be handed the bag I asked if the juice for dipping was in there. The lady told me then they were out. We ordered at the counter she should have told us then, and we were waiting in the store she knew they were out when she made our order she should have told us then, not when we are getting our food. We go to Arby's a lot but now will not go back to the Antioch store.
  • YH
    Yoliveth Hebberth
    Dec 5, 2025
    5.0
    Lugar bonito para recoger comida y seguir tu camino tiene drive true👍
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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