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McDonald's

3.1
(1054 reviews)

Business Details

510 E Vienna, Anna, IL
62906, United States
(618) 833-7922
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
510 E Vienna, Anna, IL
62906, United States

Hours

Reviews

3.1
1,054 reviews
5 stars
281
4 stars
175
3 stars
218
2 stars
115
1 star
265

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, with many expressing frustration over the lack of attention from staff.

Food Quality

The quality of food was inconsistent, with numerous complaints about cold, poorly prepared, or incorrect items being served.

Cleanliness

Several reviews mentioned unsanitary conditions inside the restaurant, including dirty tables and general neglect of the dining area.

Management Concerns

There were multiple mentions of ineffective management, with calls for better training and oversight of staff to improve service and order accuracy.
  • CL
    Carlos Lopez
    2 days ago
    1.0
    These workers need to go back to school, they always mess up my order or forget to give me something I paid and ordered for , they gave me a coke instead of a frappe and they always forgot one burger or the fries never the right order, they either forget one item or give me something I completely didn't order
  • SB
    Sarah B
    Feb 9, 2026
    4.0
    Got Carmel Frappe and $5 meal comes with fries, nuggets, mcdouble, and drink. Ordered at kiosk and paid at counter. Took to go a snack before heading home
  • NR
    Nathan Reffitt
    Jan 28, 2026
    1.0
    Ordered at the kiosk and waited at the counter for 10 minutes before someone came out and said they didn't have my order. I just left or id been waiting another 10 for them to make it. Reminded me why I stopped eating McDonald's.
  • CM
    ctmdragon macdragon
    Dec 22, 2025
    1.0
    Bad food creepy manager
  • ZG
    Zackery Greer
    Dec 4, 2025
    1.0
    I ordered two #9's PLAIN and two PLAIN double cheeseburgers. I got my first meal, not mine. It was everything but PLAIN cheeseburgers. It was enough food to feed at least 8 adults. The worker took it back and threw it away and tried again. The manager comes to the window and says your gonna have to move forward. Second attempt, 30 mins later I got 6 burgers NONE were PLAIN and someones McChicken. I went inside explained these arent PLAIN and you added a McChicken. The manager comes over and says just tell us how you want your order. Third attempt, Just 6 PLAIN cheeseburgers. He took the second order, threw it away. Third attempt, employee comes to the counter with my order and an attitude- what we all hope is my order and says check this before you leave. Kinda like I was putting ketchup, mustard, pickle, and onion on them in the car. So I did, and in my bag I had 2 McChickens (didnt order), 4 single cheeseburgers not PLAIN, and one double cheeseburger not PLAIN and shorted one double cheeseburger. I stood there waiting for someone to come back to the counter, an emplyee said is there still something wrong? Yes, this isn't my order. She says well what did you order. As she takes these 7 sandwiches and throws them away. Fourth attempt, I said I just want 2 #9's PLAIN and two double cheeseburgers PLAIN. She said, ok got it. She brought me my order. I got chicken wraps, McChickens, cheeseburgers not PLAIN. I said its ok, can I just get a refund? The manager came over and said so their wrong, I will just refund your money. He says while rolling his eyes, just keep the food. And walks off. Really..... I have wasted an hour and your going to be rude. No thank you. The waste of food is unbelievable. I get it, you can't re-serve but how wasteful. You are better off to pass this McDonalds and eat anywhere else.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 510 E Vienna, Anna, IL?

McDonald's is open Monday through Sunday from 5:00 AM to 11:00 PM, with Friday and Saturday hours extending to midnight.

Does McDonald's offer delivery service, and what are the delivery hours?

Yes, McDonald's offers delivery service from 7:00 AM to 9:00 PM every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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