Wingstop

Reviews

• EN

  Eric Nitzsche

  Jan 6, 2026
  1.0
  I am really scared a employee here is going to put this place out of business. Some guy in dreds that wears open Crocs as a restaurant worker. Fyi not cool, but I witnessed him giving away free food and even convincing his co-workers against their will to give away free food because the guy works next door. Monitor closely before some of your staff gives a thousand bucks in food away on a regular basis!
• JC

  Jamie Crider

  Dec 29, 2025
  1.0
  Very displeased with my experiences at Alton, IL wing stop. I've eaten there twice, and both times our order has been incorrect. The first time it took about 30 minutes longer than it said it would take and they still messed up the order. Hoped it was because it was newly opened. Gave them another chance a month later. Still took about 20 minutes longer than projected and, once again, the order was incorrect. My husband had to run back to the store to get it resolved. I attempted to call the store 4 times, but they would not answer.
• CC

  Chance

  Dec 28, 2025
  1.0
  DO NOT GO HERE. make the extra drive some where else or go to st louis. I normally never leave bad reviews. But this place is awful. I ordered 3 tenders, and a regular fry. It took 30 mins and they weren't busy. Maybe me and a few others in the store. I wont be back. Ill take the extra drive somewhere else. Food was barley hot and I don't have time to wsit another 30 mins for 3 tenders and a handful of fries. I forgot to mention above that I got take out as well as everyone else in the store.
• JB

  Justin B

  Dec 28, 2025
  1.0
  It would be a zero if I could. Waited an hour past time it was supposed to be ready. Asked him if food was ready when got there, he checked and said no. 30 min later ask again different employee says I'm next. After couple more orders go thru, I ask for refund. Turns out my bag was there and ready the whole time! Waited for nothing other than this employee not capable of checking a name. Unacceptable. And if you've been here I don't have to tell you about the customer service, you already know. What a joke.
• KG

  Kurt Gogolowski

  Dec 22, 2025
  1.0
  We were very excited to try this location after it opened, but unfortunately the experience was extremely disappointing and concerning. For context, I’ve been in the food industry for about 10 years — managed for 5 years and owned my own restaurant for the past 2. I understand how busy restaurants get and try to be realistic and patient. We weren’t expecting anything over the top or “Gordon Ramsay–level” service. However, after waiting nearly an hour, we did expect warm, quality food. We ordered inside on a Sunday evening around 4:23 PM. While there were several carry-out orders (which is expected in 2025), we were the only walk-in order. During that time, multiple employees were on break while only one person worked the register, and there appeared to be little urgency or coordination to help prepare food despite the volume of orders. The overall atmosphere felt very unprofessional and disorganized, and it was unclear whether anyone was actively managing the shift. When we finally received our food, the wings were barely warm, and the fries were unseasoned and clearly frozen. I personally observed frozen fries being pulled from a bag and dropped into the fryer, which was disappointing — especially because I was excited to show my wife the seasoned fries that originally inspired me as a young cook to start making my own hand-cut fries at my shop. What a turn of events. To make matters worse, both my wife and I became violently ill after eating here, experiencing severe nausea and vomiting. While I can’t say with absolute certainty that the food was the cause, the timing, temperature, and overall handling of the food raises serious concerns about food safety. Given the number of food-borne illness cases today, this is not something I can ignore. We try to support as many local businesses as possible — not only to spend quality time together, but to learn and gain ideas for our own restaurant. I rarely leave negative reviews, but this experience felt unsafe and unprofessional, and I believe others deserve to be aware before dining here. Management seriously needs to address food quality, temperature control, staff professionalism, and oversight.

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