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Wendy's

3.5
(1099 reviews)

Business Details

(618) 462-3593

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1825 Homer M. Adams Parkway, Alton, IL
62002, United States

Hours

Reviews

3.5
1,099 reviews
5 stars
406
4 stars
234
3 stars
176
2 stars
84
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, overcooked, or incorrect items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and poor food handling practices.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and enjoyed their meals, indicating inconsistent experiences.
  • NO
    Niyyah Odom
    Jan 27, 2026
    2.0
    This is what they call an apple pecan chicken salad
  • CF
    Cindy S. Frueh
    Jan 20, 2026
    1.0
    lousy food. Definitely not recommend. this was second time same issue. never going back. t
  • SS
    Solaris
    Jan 11, 2026
    1.0
    Would give 0 or negative stars if I could. Horrible experience in the drive through and inside the store when they wouldn't help me in the drive through even though it was working. Employees were EXTREMELY rude to me and the food was awful as well.
  • PC
    Phillip Cornell
    Nov 23, 2025
    5.0
    Very nice fast service friendly staff
  • KS
    Kayleigh Stewart
    Nov 19, 2025
    1.0
    Will edit once I'm no longer annoyed by this. I come here all the time, to the point the guy who works evenings knows my order. "Can I get a double stack biggie deal wi-" "Girl, pull up" Always have nice chats at the window with him and a few of the other night staff regulars. Love them, amazing customer service. Today at lunch, lady takes my order. "Can I double stack biggie-" "ok, what else?" "...the bag. Wit-" "Is diet coke ok" ???????? "Uhh...Dr. Pepper" *She put's Diet Dr. Pepper* "No, normal Dr. Pepper" "ok, what sauce?" "Barbeque. And can you make the meal large?" *Only changes the drink* "The fries are still showing as Junior?" "Yeah, i got it, what else for you?" *Fries still haven't been fixed* "Medium chocolate frosty" "Ok, total at the window." *The screen is still wrong and doesn't show my frosty.* I pull up to the window, am greeted by someone I haven't seen before, a black chick with long red braids (Which, from my own experience working in fast food for 5 years (with hip length hair) is a health code violation to not have tied back/up). "Your total is $10.46" "No, it's $11.04. You've got something wrong" (Again, I get the SAME thing every time, so she's missing something) She glances to the screen, nods and says again "It's $10.46" "No, it's -not-. I get the same thing every time, it is $11.04. Double stack biggie bag, ketchup only, large fry and large Dr. Pepper." Seconds later: "It's $11.04" *Checks receipt, it's finally right* ["Why would you fight to pay more?": Because then my order will be wrong. My order is $11.04 every time so if it's not that, you've got something WRONG with it. I would prefer not to be missing items I wanted or stuff be made wrong... though even getting her to correct the order didn't help apparently] Get my food, go to check it, missing the nuggets. Got the drink and fries right, but had to walk into the store to get the rest of my order. FIRE. HER. The constant interrupting when I'm trying to place an order. Let the customer *finish* their sentences. Not fixing the order while I'm there to be able to see it and catch the mistakes before I get to the window, and the fighting with a regular when they tell you the exact amount it's *supposed* to be (Maybe they know that specific number because they get it all the time???). Just fire her, or at least remove her from drive thru until she's gotten trained. Note to self, only the evening shift is competent apparently. [No, it wasn't busy. I pulled straight up to the speaker, when I came around the corner, one car was driving off and only had one other in front of me. So no, not busy]

Frequently Asked Questions About Wendy's

Is the Wendy's in Alton currently open and operating?

Yes, the Wendy's in Alton is open every day from 6:30 AM to midnight, including drive-thru service.

What are the opening hours for Wendy's drive-thru in Alton?

The Alton Wendy's drive-thru is open daily from 6:30 AM to 12:00 AM (midnight).

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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