Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,091 reviews
5 stars
403
4 stars
233
3 stars
176
2 stars
83
1 star
196
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported receiving cold, overcooked, or incorrect food items, leading to dissatisfaction.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and rude staff.
Cleanliness
Several customers noted that the dining area and bathrooms were dirty, impacting their overall experience.
Staff Friendliness
While some reviews mentioned friendly staff, many others reported rudeness and lack of attention from employees.
Order Accuracy
A significant number of customers experienced issues with their orders being incorrect or incomplete.
- SWSimon WhiteOct 28, 20253.0Dudes stay forgetting to give sauce!!
- TFTakeyha ForemanOct 12, 20251.0Got food poisoning from their Cobb salad last night I asked for extra chicken which I did get but I don’t think it was all the way done or at the right temp tried calling this morning no answer per usual. Would’ve called last night but this happened around 11:30pm
- ANAshley NguyenSep 28, 20253.0I doordashed and the bag was sealed. I literally had 7 nuggets in my meal instead of a 10 piece.
- HBHelen BuckSep 13, 20252.0I don't like writing bad reviews. I gave them every chance to make my order right. I ordered a Wendy's Meal of Misfortune and had a coupon for buy one baconator and get one for a dollar, and ordered two medium fries and two medium chocolate frosties. It took the girl five minutes to figure out the coupon and apparently she still didn't ring it in correctly. I got the meal of Misfortune without the frostie that comes with it and one baconator and two medium fries and two chocolate frosties. I went back up to the counter and showed them what I had and said I am missing a baconator and a frostie. They said can i see your receipt and i showed it to them. They pointed out the girl only rang up one baconator. I said well i ordered two and showed them the coupon. At which point they bring out my missing frostie so i took that to the table. All of this is taking time and by this point my fries are cold. I went back uo to the counter and overheard the manager tell the cook that the dine in order for a baconator is two not one. I told the girl hey i already got one i just need a second one not two. They didn't tell the cook. So they finally bring me two sandwiches to replace my one missing baconator. Neither one is a baconator. They are both single patties with cheese and two slices of bacon. I couldn't believe my eyes. I took them back up to the counter and said excuse me, these are not baconators. She said do you want me to make you a new one or just add two slices of bacon? I said ma'am these are single patties. This is not a baconator. So she takes one of my sandwiches and puts bacon on it and brings it back. I was like to heck with it and just took it and left. Ridiculous.
- PBPatricia BlairSep 10, 20252.0Burgers weren’t hot and fries were inedible due to them being cold. The Frosty was delicious. For how much we paid it truly wasn’t worth it.🥲
Frequently Asked Questions About Wendy's
Is Alton Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Alton, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Alton, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (618) 462-3593.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Alton Wendy’s serve breakfast?
Yes, this Wendy’s location in Alton, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's in Alton currently open and operating?
Yes, the Wendy's in Alton is open every day from 6:30 AM to midnight, including drive-thru service.
What are the opening hours for Wendy's drive-thru in Alton?
The Alton Wendy's drive-thru is open daily from 6:30 AM to 12:00 AM (midnight).
Does this Wendy's location serve breakfast?
Yes, the Alton Wendy's serves breakfast, featuring breakfast combos, sandwiches, coffee, and sides. You can order via their website or mobile app.
How can I order Wendy's food for delivery or takeout in Alton?
You can order Wendy's for delivery or takeout through their mobile app or at order.wendys.com by selecting the Alton location.
What payment methods are accepted at Wendy's in Alton?
Wendy's accepts American Express, cash, Discover, MasterCard, and Visa payments.
How can I provide feedback or contact the Alton Wendy's location?
You can contact Wendy's customer care via live chat or phone at 888-624-8140. For direct location contact, call (618) 462-3593. Feedback surveys are also available online.
Are there any nearby places to visit around Wendy's on Homer M. Adams Parkway?
Nearby places include Athletico Physical Therapy - Alton for rehabilitation services, Madison County Chess Association for community activities, and Clarkson Eyecare for eye care needs.
What dining options are close to Wendy's in Alton for a varied meal experience?
Close to Wendy's, you can find China King for Chinese cuisine, Panera Bread for café-style food, and Burger King for more fast food options.
Where can I find fitness or wellness services near Wendy's in Alton?
Nearby wellness options include Club Fitness gym, Palm Beach Tan for skin care and massages, and multiple physical therapy clinics like Athletico Physical Therapy.
Does the Wendy's in Alton have options for dining in and drive-thru?
Yes, this Wendy's location offers dine-in seating, drive-thru service, delivery, and takeout options but does not have curbside pickup.