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Pizza Hut

3.6
(414 reviews)

Business Details

3096 Homer Adams Pkwy, Alton, IL
62002, United States
(618) 465-6600

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3096 Homer Adams Pkwy in Alton, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
3096 Homer Adams Pkwy, Alton, IL
62002, United States

Hours

Reviews

3.6
414 reviews
5 stars
203
4 stars
48
3 stars
44
2 stars
33
1 star
86

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, undercooked, and poorly made pizzas with insufficient toppings.

Customer Service

There were numerous complaints about poor customer service, including rude staff, unhelpful responses to complaints, and issues with order accuracy.

Delivery Issues

Customers frequently experienced problems with delivery, including late arrivals, incorrect orders, and reliance on third-party services like DoorDash.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and reported positive experiences with timely service and good food.
  • SB
    Samantha Bowling
    4 days ago
    1.0
    Horrible customer service. They called to let me know they was out of 2 toppings for my ultimate pizza. I had also ordered a super supreme pizza that was never mentioned during the phone call. I replaced the 2 topping with 2 others. They said okay gave me estimated delivery time. Once The order was delivered. They had substituted my super supreme pizza for another ultimate pizza. Without asking. I then called the store to tell them my order was incorrect. The Girl on the phone was nice i know it wasn’t her fault or doing butter manager told her that there was nothing they could do since i made agreement with the cook to change the toppings and that because the order was changed to a medium tavern, ultimate that they could not deliver the super supreme pizza that i was missing and didn’t agree with changing!!!! I WILL NEVER ORDER FROM HERE AGAIN!!! Management is absolute trash!!!!
  • AC
    Adam Cotter
    Feb 10, 2026
    1.0
    I Didn't eat the pizza it was cold and unappetizing. My issue is with the random person delivering my pizza over 30 minutes late no oven bag, no tamper tape. If PH is going to farm out delivery to door dash they should inform the customer. Evidently they have been doing this for 3 years. Maybe the fact I hadn't been there in thar long says something.
  • MA
    Michael Axt
    Feb 4, 2026
    1.0
    The points you save up cant be used on delivery orders if you only want 1 thing. So ordering a large pizza is out. You still have to order 11.99 worth of food to cover delivery cost plus get a 6 buck delivery charge plus tax and a tip.
  • CB
    Charles Barton
    Jan 30, 2026
    1.0
    Most horrendous experience I've had with Pizza Hut. I had an order with garlic parm wings, a tavern pepperoni pizza and a pan pizza with sausage and pepperoni. First things first, on the tavern pizza they gave Pepperoni and Pineapple? Not sure how you could mess that up that bad, bare in mind it's tavern, I doubt another order of Tavern was placed at the same time for there to be any confusion. Secondly, the garlic parm wings were cooked fine, but had none of the garlic parm sauce, so essentially they were just plain wings and last the pan pizza for my mother/father was undercooked. All around the experience was very bad, though we tried to be lenient, we did make a call and complaint to make a reorder for the tavern pizza cause pineapple made that pizza inedible. Although it was completely messed up, we opted to just eat majority of it, and my son waited another hour for his tavern pizza. Upon arrival of the tavern pizza, there was nearly no sauce, no tavern seasonings, and it was weirdly cut. (As in typically with Tavern at Pizza Hut, it's square cut but majority of the pizza is triangle cuts and some are cut in shapes as if they also tried cutting it in squares. It's almost as if halfway during the cut they realized it was supposed to be square cut, so essentially everything is just messed up from our order. It's not really fun to spend $30+ on food for an experience like this. Not sure if we'll be back here when we can have other options such as Imos, and Papa Johns that most likely wouldn't mess up 4/4 attempts in one night.
  • ED
    Ethan Dona
    Dec 23, 2025
    1.0
    Ate here last night, 12/22, and it was absolutely horrible. Pizza had no sauce, was overcooked, and dry. Cinnasticks had the same issue. Tasted like everything had been sitting out for a while even though I sat and waited 20 minutes for them to make it

Frequently Asked Questions About Pizza Hut

Where is Pizza Hut located in Alton, IL?

Pizza Hut is located at 3096 Homer Adams Pkwy, Alton, IL 62002.

What are the operating hours for Pizza Hut in Alton?

Pizza Hut in Alton is open Monday through Thursday and Sunday from 9:00 AM to 10:00 PM, and on Friday and Saturday from 9:00 AM to midnight.

Brand Certified Facts from Pizza Hut

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Certified March 01, 2026Yext Knowledge Graph
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