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McDonald's

3.5
(1656 reviews)

Business Details

717 E Broadway, Alton, IL
62002, United States
(618) 465-7326
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
717 E Broadway, Alton, IL
62002, United States

Hours

Reviews

3.5
1,656 reviews
5 stars
589
4 stars
358
3 stars
321
2 stars
147
1 star
241

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Many reviews highlighted unsanitary conditions in the dining area and bathrooms.

Food Quality

Food quality was inconsistent, with reports of cold or improperly prepared items.

Staff Attitude

While some staff were noted as friendly, many reviews mentioned unprofessional behavior and a lack of attentiveness.
  • DR
    Dee Roam
    Feb 24, 2026
    4.0
    They always get our plain cheeseburger wrong. But its tasted good when right. Fries always make me feel better when I'm sick.
  • JR
    Judy Ranslem
    Feb 17, 2026
    3.0
    always go there and they always mess up somehow this time they messed up because I asked for honey for my nuggets and I ended up getting honey mustard and I hate mustard so I ended up not being able to eat them because I had to go back to work
  • JW
    Jess Watson
    Feb 16, 2026
    1.0
    Horrible
  • SP
    shelby pritchett
    Dec 8, 2025
    1.0
    Ordered my food at 7:15 didn’t receive till after 7:45 we were the only ones in dinning room. When receiving food I realized my daughter was still missing her fries so after going to the front counter and waiting I then had to call just to get help at the counter with an attitude of course. Very unprofessional. You should be attending to your customers not sitting around (I’d assume in the office since I only seen one person in drive) management DO BETTER
  • TJ
    Travelin Jim
    Nov 18, 2025
    1.0
    Work in the area and stopped in today at 12:30. I have tried to ignore how depressingly dirty the place is. The food is usually reasonable. The woman in the yellow sweatshirt (no uniform/no nametag) who was handing out food got three orders in a row wrong (including mine). She forgot to wring a customer up for french-fries, admittedly gave a customer the wrong wraps but noticed after he left, and forgot my wraps entirely (and guess what, when I asked her about it I got the wrong wraps). Her walking around scratching the top of her head and eating fries while handling food was in line with my expectations. Do better.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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