Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,641 reviews
5 stars
583
4 stars
356
3 stars
317
2 stars
146
1 star
239
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold or improperly prepared items, though some customers noted hot and fresh food on occasion.
Cleanliness and Atmosphere
The dining area was often described as dirty or poorly maintained, with some customers feeling uncomfortable due to the presence of homeless individuals.
Staff Attitude
While some employees were praised for being friendly and attentive, many reviews highlighted a lack of professionalism and care among the staff.
Overall Experience
Overall, the experience at this location was mixed, with a significant number of customers expressing dissatisfaction and vowing not to return.
- TJTravelin Jim6 days ago1.0Work in the area and stopped in today at 12:30. I have tried to ignore how depressingly dirty the place is. The food is usually reasonable. The woman in the yellow sweatshirt (no uniform/no nametag) who was handing out food got three orders in a row wrong (including mine). She forgot to wring a customer up for french-fries, admittedly gave a customer the wrong wraps but noticed after he left, and forgot my wraps entirely (and guess what, when I asked her about it I got the wrong wraps). Her walking around scratching the top of her head and eating fries while handling food was in line with my expectations. Do better.
- GBGloria BrooksNov 7, 20255.0Requested and received fresh coffee at 4:30 pm. Also momentarily had a problem with app and Garrett took time out to show me how to fix it without being condescending.
- HPHarry ProudNov 3, 20251.0It took over 10 minutes for a cup of coffee....
- KHKimberly HausmanOct 11, 20251.0I got there a good five minutes before lunch and because the line wasn't moving, I didn't get up to the menu board until exactly 10:30. They wouldn't let me order breakfast because they had literally just switched over to lunch, so the entire trip was a waste of my time. What, was I supposed to order a Big Mac at 10:30AM?
- CCcateSep 23, 20251.0I live right up the road from this location and I have been two times and I will never go back now. The first time I ordered a pumpkin pie and gave the lady the change and a five dollar bill at the window all at the same time, she then told me that she could not take change and has a complete attitude with me, shuts the window in my face. I get to the next window, the lady in a blue shirt with what looks like red longer hair with a very pasty face says she is the manager. I politely told her what happened. She then slammed the window in my face and rolled her eyes at me my second time going back. I ordered two pies again. I get to the second window and it is the same lady who said that she was the manager last time. Again rolls her eyes and slams the window in my face for no other reason than to have an attitude. I’ve been in the restaurant industry for 12 1/2 year, so I immediately called up there to get her name because I did not get it she slammed the window in my face so fast. She refuses to give me her name on the phone so I asked her who the highest manager was there, and she would not properly pronounce the name for the life of her. You could definitely tell this girl was giving me the runaround and hated her job.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 717 E Broadway, Alton, IL?
The McDonald's at 717 E Broadway is open daily from 5:30 AM to 11:00 PM.
When is the drive-thru available at this McDonald's location?
The drive-thru is open every day from 5:30 AM to 11:00 PM.
Can I order McDonald's for delivery, and what are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 10:30 PM.
What pickup and delivery services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a McDonald's mobile app I can use to order food?
Yes, you can use the McDonald's App available on both the Apple App Store and Google Play Store to order food.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's has a drive-thru available for customers.
What nearby restaurants are close to McDonald's at 717 E Broadway where I can dine or grab food?
Nearby restaurants include Subway, Taco Bell, Ruby's (which also has a bar), and another McDonald's.
Are there any entertainment venues near McDonald's where I can visit before or after my meal?
Yes, you can visit the Bankside Repertory Theatre, The Underground On Broadway music venue, and the Night Market on Broadway for shopping and art galleries nearby.
What other amenities or services are near McDonald's that might be useful for visitors?
Nearby amenities include the Pere Marquette State Park Hiking Trail for outdoor activities, U.S. Bank ATM for banking needs, and Selfie City for event photography and electronics.