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McDonald's

3.4
(1209 reviews)
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Business Details

2400 Homer Adams Pky, Alton, IL
62002, United States
(618) 465-8911
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2400 Homer Adams Pky, Alton, IL
62002, United States

Hours

Reviews

3.4
1,209 reviews
5 stars
419
4 stars
232
3 stars
220
2 stars
114
1 star
224

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both the drive-thru and inside the restaurant, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Food Quality

Numerous customers complained about cold food, overcooked items, and unsatisfactory meal preparation.

Staff Behavior

Several reviews mentioned rude or inattentive staff, contributing to a negative customer experience.

Cleanliness

Some customers noted that the restaurant was not well-stocked or clean, affecting their overall impression.
  • TB
    Tabatha Barclay
    Dec 17, 2025
    1.0
    Dont dine here. There are kids running around in the back, the workers are in their plain clothes, there was hair in my frys, no straws or lids were stocked. It was just a horrible place to eat.
  • BC
    Bethany Collins
    Dec 4, 2025
    1.0
    Why have 2 lanes if they won’t answer outside lane Fries are never done or cold Just horrible experience
  • KH
    Kathleen Hyman
    Dec 4, 2025
    4.0
    I utilize the app to order and pay for my food most of the time. It allows me to get a discount and saves time ordering.
  • AL
    Anthony Lewis
    Nov 23, 2025
    1.0
    Im pretty sure they have never gotten an order correct. The drive thru takes 30 minutes to an hour. So we went inside and the workers were standing around talking and playing on their phones. While 1 guy worked his but off. I honestly dont know how this place is still open.
  • AK
    Anthony Kelso
    Nov 16, 2025
    4.0
    Pretty fast service for as busy as the was
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Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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