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Jimmy John's

3.7
(218 reviews)

Business Details

1702 Homer Adams Pkwy, Alton, IL
62002, United States
(618) 467-6400
https://locations.jimmyjohns.com/il/alton/sandwiches-178.html

About

Sandwich Restaurant

Location

Jimmy John's
1702 Homer Adams Pkwy, Alton, IL
62002, United States

Hours

Reviews

3.7
218 reviews
5 stars
106
4 stars
36
3 stars
19
2 stars
8
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers expressed frustration with long wait times for their orders, often exceeding the expected 'freaky fast' service.

Customer Service

Feedback highlighted a mix of positive and negative experiences with staff, including friendly service from some employees but also reports of rudeness and unprofessional behavior from management.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with incorrect orders, stale bread, and unsatisfactory food preparation.

Cleanliness and Safety

Several reviews noted concerns about food safety practices, including improper glove use and cleanliness in the restaurant.
  • MW
    Morgan Williams
    Feb 26, 2026
    2.0
    Need to put Tuna salad closer to middle, so it doesn't fall out when closing sandwhich! Tuna salad needs more mayo added to it, it has been too Tuna forward and dry!
  • JH
    Jarod Howard
    Feb 12, 2026
    1.0
    45 minutes for one meal to go from submission to leaving the store lmfao nah.
  • JW
    Jennifer Wiley
    Feb 2, 2026
    1.0
    It’s insane to me how long it takes to get a sandwich made at this location. I get it people are shortstaffed, but 30 minutes in a fast food drive-through when there’s only two cars in front of you. These people clearly don’t know how to run a business.
  • MC
    Mark Correira
    Jan 11, 2026
    5.0
    Always freaky good freaky fast.
  • GH
    Garrett Higman
    Dec 29, 2025
    5.0
    Some people are just genuinely impatient with the fact that food takes time. And some people do not realize that “freaky fast” is not their slogan anymore, but hey reading comprehension isn’t everyone’s strong suit. Everytime I step foot in this Jimmy johns, it’s incredibly welcoming. Especially Devyon, Brian, Thomas T, and Alison. I mean, seriously!! I’ve NEVER had any fast food worker go above and beyond for me, and they do every single time without a complaint or anything less than a smile! Everyone is ALWAYS smiling, the food is always wonderful, correct and fresh, I’ve not had an issue one. You can tell the people here enjoy their job. To whoever reads these reviews, you have amazing workers!!! And I hope that the people who are complaining read my review. Learn some patience. You’re not the only person who wants to eat. (and if you’re on a time limit, maybe don’t place an order last minute, yeah? I bet it’ll work wonders for you next time if you properly plan.)😊

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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