Many customers expressed frustration with long wait times, both in-store and for delivery, indicating that the service is no longer 'freaky fast' as advertised.
Customer Service
There are numerous complaints about rude staff and poor management, with reports of unprofessional behavior and inadequate responses to customer issues.
Food Quality
While some customers praised the sandwiches as fresh and delicious, others reported issues with incorrect orders, stale bread, and unsatisfactory food preparation.
Cleanliness and Safety
Concerns were raised about food safety practices, including improper glove use and cleanliness in the restaurant.
Atmosphere
Several reviews mentioned a negative atmosphere due to employee conflicts and loud music, impacting the overall dining experience.
MC
Mark Correira
1 day ago
5.0
Always freaky good freaky fast.
RJ
Racheal Jones
5 days ago
4.0
Not so freaky fast anymore
GH
Garrett Higman
Dec 29, 2025
5.0
Some people are just genuinely impatient with the fact that food takes time. And some people do not realize that “freaky fast” is not their slogan anymore, but hey reading comprehension isn’t everyone’s strong suit.
Everytime I step foot in this Jimmy johns, it’s incredibly welcoming. Especially Devyon, Brian, Thomas T, and Alison. I mean, seriously!! I’ve NEVER had any fast food worker go above and beyond for me, and they do every single time without a complaint or anything less than a smile! Everyone is ALWAYS smiling, the food is always wonderful, correct and fresh, I’ve not had an issue one. You can tell the people here enjoy their job. To whoever reads these reviews, you have amazing workers!!!
And I hope that the people who are complaining read my review. Learn some patience. You’re not the only person who wants to eat. (and if you’re on a time limit, maybe don’t place an order last minute, yeah? I bet it’ll work wonders for you next time if you properly plan.)😊
AA
Abby
Dec 13, 2025
1.0
I waited in line for 20 minutes and it suppose to be freaky fast. I get maybe it was short staffed but jimmy John’s is supposed to be fast.
RS
Robert Schoeberle
Nov 21, 2025
3.0
Tried to get a sandwich at the Alton JJ on Homer Adams parkway. Sat in the drive thru for over 5 minutes and left without a sandwich. (The line wasn’t moving)
I would have gone inside but the cars in the drive thru line were blocking all the parking spaces. Really poor setup.