Fazoli's

Reviews

• MW

  M W

  Mar 4, 2026
  1.0
  Stopped in Wednesday 3/4/26 we ordered our food to go and went and sat while we waited. As we watched people who ordered after us get their food. After 20 minutes we stepped up and asked where our order was. A server was returning someones food and I heard her say "they said this was cold" the man looked at her and said "this isn't a five star restaurant" where we all could hear. The people were scattered, disorganized and rude snapping at us for questioning them. He asked the gray haired lady in back who appeared to be a manager. She snapped they only got our order 3 minutes ago. We corrected her. They were so unpleasant and no one seemed to know where our order was. We told her we didn't like her unprofessional attitude and just give us our money back. The lady had to come to the register to refund our money and said this wasn't the order that was just put in three minutes ago and that they some how reused our number. Our order should have been done a long time ago. We again told her we didn't like her attitude. She spoke to us with such a condescending tone I don't know how she still has a job. You pay obscene prices for "fast food" over $12 per order and get treated like this. We definitely will never go back. The food is overpriced and the service is substandard. I tried to reach out to FAT Brands who owns Fazoli's and they have deactivated any contact us on all their sites. Guess I shouldn't be surprised with the way these stores are being run now. Such a waste.
• SS

  Susan Sandvig

  Mar 1, 2026
  3.0
  We asked our grandchildren where they wanted to eat. The unanimous choice was Fazoli's. Everyone enjoyed their meal, and the breadsticks kept coming. One minor suggestion would be to offer GF options.
• AW

  Amy W

  Feb 7, 2026
  5.0
  Nick was amazing!! He was one of the sweetest servers!
• LL

  Lily

  Jan 25, 2026
  1.0
  I was disappointed. Back years ago it was good. I went in to get 2 bread sticks and they were overbaked . I asked the kid taking my order to give me ones that were fresh and not overbaked he looked in a daze . I got overbaked ones . Then he had the nerve to ask for a tip . On a $1.65 order ? And he didn't get fresh ones . No tip . Not on $1.65 order that he walked 5 steps to put 2 bread sticks in a bag . Fazolis get your act together !!
• SB

  Steven Bott

  Jan 19, 2026
  4.0
  It's been four years since my last visit to Fazoli's. So I decided to come back to celebrate, National Spaghetti Day on the 4th of January. Since my last visit, I've learned the Fazoli's is a franchise and is black and woman owned. To celebrate Spaghetti Day, I went with a Marinara and Meat Sauce. However, the kid in me really wanted the Meatballs. The portion was a hearty size and was more than enough. It came with a side of Breadsticks. They were the perfect accompaniment. The young man working as a cashier was very professional and friendly. My food runner was equally friendly and when I finished my meal and was still sitting at the table, she offered to take the empty dishes away. If you are dining in, they use real plates and flatware. That's a nice touch. I went at lunchtime and was surprised how busy and full the dining room was. I was also surprised to see diners leaving a couple of dollars on the table as they left. I wonder if the food runner gets all of them or if they split them with all on duty. I'll be back and I wont wait four years or a for pasta holiday. When: January 4, 2026 Why: National Spaghetti Day

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