Jimmy John's

3.2
150 reviews

About

Sandwich RestaurantRestaurant Delivery ServiceTake Out RestaurantCatererFast Food RestaurantHome Meal Delivery Service

Location

Jimmy John's
12070 S CICERO AVE, Alsip, IL
60803, United States

Hours

Reviews

3.2
150 reviews
5 stars
65
4 stars
15
3 stars
8
2 stars
9
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times for both in-store orders and deliveries.

Customer Service

Numerous reviews highlighted rude or unhelpful staff, with several customers expressing dissatisfaction with the level of service received.

Food Quality

Customers noted inconsistencies in food quality, including smaller sandwich sizes, missing ingredients, and issues with freshness.

Management Issues

Several reviews pointed to poor management and training, leading to repeated mistakes and a lack of accountability among staff.
  • ZP
    Zak Wenzel (Blood Moon Paranormal)
    Dec 29, 2025
    2.0
    It’s Jimmy John’s, so the food is as good as it gets, but the experience overall was not good. Just overall very slow taking orders, when I finally got to the front, it seemed like the cashier didn’t know what he was doing. Not only that, but I asked for no tomato and no onion which he acknowledged, but there was tomato and onion on the sandwich. Just asking that someone helps train these people.
  • EB
    Esther Bahena
    Dec 4, 2025
    5.0
    Going through the drive thru because it was Late we had the kindest man! Tired and hungry we took forever to decide and on top of the dumbest questions he responded with kindness and was so helpful.
  • JN
    Jaynar N
    Nov 7, 2025
    1.0
    My sandwich had 1 piece oh ham cut in half to make it seem like more. Ridiculous. Paying $10 for one slice of ham. I wish I could attach the photo but it doesn’t give me the option.
  • SD
    sonia dameron
    Oct 15, 2025
    1.0
    I used to love the Vito sandwich from JJ, however, my husband just surprised me with one and it was not good at all. The sandwich is smaller with less meat, felt like I bit into a bread sandwich. And my husband got a Gargantuan, it’s the size of a regular sandwich. And both sandwiches were tasteless, how can a sandwich with all Italian meats be tasteless? Not cool JJ, not cool. That’s the last $22.58 you’ll receive from us
  • LK
    Lukas Kvietkauskas
    Sep 30, 2025
    1.0
    Deliveries usually take up two hours.