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Jimmy John's

3.2
(151 reviews)

Business Details

12070 S CICERO AVE, Alsip, IL
60803, United States
(708) 385-6666
https://locations.jimmyjohns.com/il/alsip/sandwiches-4544.html

About

Sandwich RestaurantRestaurant Delivery ServiceTake Out RestaurantCatererFast Food RestaurantHome Meal Delivery Service

Location

Jimmy John's
12070 S CICERO AVE, Alsip, IL
60803, United States

Hours

Reviews

3.2
151 reviews
5 stars
65
4 stars
15
3 stars
8
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times for both in-store orders and deliveries.

Customer Service

Numerous reviews highlighted rude or unhelpful staff, with some customers experiencing condescending attitudes and poor communication.

Food Quality

Several customers noted issues with food quality, including incorrect orders, stale ingredients, and unsatisfactory portion sizes.

Management Issues

Feedback indicated poor management and training practices, leading to repeated service failures and customer dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and efficiency, as well as the quality of the food when it met expectations.
  • SL
    Sebastian Locke
    6 days ago
    1.0
    Freaky slow service for a place that takes 3 people to make a single sub, also apparently they don’t have any straws!
  • ZP
    Zak Wenzel (Blood Moon Paranormal)
    Dec 29, 2025
    2.0
    It’s Jimmy John’s, so the food is as good as it gets, but the experience overall was not good. Just overall very slow taking orders, when I finally got to the front, it seemed like the cashier didn’t know what he was doing. Not only that, but I asked for no tomato and no onion which he acknowledged, but there was tomato and onion on the sandwich. Just asking that someone helps train these people.
  • EB
    Esther Bahena
    Dec 4, 2025
    5.0
    Going through the drive thru because it was Late we had the kindest man! Tired and hungry we took forever to decide and on top of the dumbest questions he responded with kindness and was so helpful.
  • JN
    Jaynar N
    Nov 7, 2025
    1.0
    My sandwich had 1 piece oh ham cut in half to make it seem like more. Ridiculous. Paying $10 for one slice of ham. I wish I could attach the photo but it doesn’t give me the option.
  • SD
    sonia dameron
    Oct 15, 2025
    1.0
    I used to love the Vito sandwich from JJ, however, my husband just surprised me with one and it was not good at all. The sandwich is smaller with less meat, felt like I bit into a bread sandwich. And my husband got a Gargantuan, it’s the size of a regular sandwich. And both sandwiches were tasteless, how can a sandwich with all Italian meats be tasteless? Not cool JJ, not cool. That’s the last $22.58 you’ll receive from us

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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