Jewel-Osco

Reviews

• ZK

  Zghoul Khaled

  2 days ago
  1.0
  To the Management Team, I am writing to share some feedback regarding my experience at your location. I have been a loyal customer for over a year because I value the convenience and the excellent selection of products your store offers. However, I am increasingly disappointed by the consistent lack of basic communication and professionalism from the front-end staff. Specifically, during my visit today at approximately 11:16 PM, I was rung up by a cashier named Alyssa. Throughout the entire transaction, there was no verbal communication—not a greeting, a confirmation of the total, or a simple "thank you" at the end. While the bagging staff is typically pleasant, the cashiers often seem indifferent to the point of being unwelcoming. I don’t expect an over-the-top interaction, but basic courtesy is a fundamental part of a professional shopping experience. It is disheartening to support a local business where the checkout process feels entirely transactional and devoid of any human engagement. I hope you will consider additional training for your front-end team to ensure they are more welcoming and professional. I would love to continue shopping here, but the current atmosphere makes the experience quite unpleasant.
• MP

  Mike Patterson

  Apr 23, 2026
  1.0
  Today, I did some shopping at my local Jewel/Osco in Algonquin(Randall Rd & Algonquin Rd.). And every time that my shopping trip involves the “Digital Coupons”, Every Single Time, there is an Issue. But today was a Special Visit! And the Cashier, “Ana” did everything to add fuel to the fire. Once my order was complete, I asked if the 2 Digital Coupons(Avocado’s & Mountain Dew) had been acknowledged. She checked and they hadn’t. She then proceeded to everything short of Calling me a Liar. She then took my phone for 3-4 minutes while looking up the 2 items. Then started to tell me that the pricing was just for “Pick-up”. I then said, that is not the case and offered to go back and get the decal showing the price. She then began to place blame saying this was my fault. I followed that up with, I’m sure that’s the case. It’s Alllllways someone Elses Fault(Sarcastically). And then after roughly 8/9 minutes, she cancelled my order and had another woman open the register next door to start the order over. I explained to the new cashier what was going on and everything went smoothly. But the Capper to this whole “Ana Experience” is that while I’m getting checked out next door to her, while she was checking out the 3-4 customers that were behind me, She continued to go on about how she was forced to deal with 2-3 customers like me a day and that most of the time, they were Senior Citizens! And all of the while, glaring over while she is saying it. Not one time throughout this process did I raise my voice. The only issue’s that I’ve had at Jewel/Osco have been involving the “Digital Coupons”. The Employee’s have always been pleasant, even when dealing with issue’s. Until Today! I hope that someone there is able to go back and watch the camera’s to verify what I’m writing here to be true. My final receipt was given to me at 2:44PM from the Express Isle. I believe Ana was handling Isle 2. She needs to be spoken to in reference how she deals with Customers. She Makes your Company look Bad.
• LK

  Leo Kelly

  Apr 22, 2026
  1.0
  We shop at this Jewel every week for many years. The last 4 times we have shopped, there is nobody at the meat counter and no one came for many minutes and each time we were not alone; there were several customers standing around waiting, until like myself, they just wander away muttering. There is no bell or buzzer that I could find. If the employees have duties in the back, then put a bell out to ring for them. I will just go to the local butcher store to buy selected meat I guess. -LK
• JJ

  Jessica Jenson

  Apr 22, 2026
  5.0
  It's getting a little to pricey for me
• ST

  Sean Trudeau

  Apr 17, 2026
  1.0
  I had a really frustrating experience at the Jewel-Osco and honestly, they need to get their act together. I clipped a coupon in the app exactly like it said to do, went to check out with a case of Coke, and of course the coupon didn’t apply. The shelf clearly showed a $3 off deal, and I verified the coupon in the app before getting in line. Still nothing. The cashier had to leave and go try to figure it out while the line behind me kept growing. Meanwhile, I’ve got my wife calling me wondering what’s taking so long. After all that, the cashier comes back and tells me it was the wrong coupon and I’d have to find another one… completely useless. At that point I was done. Told them not to even bother with the Coke and walked out. Shame on me, I should’ve just gone to Walmart or Meijer in the first place. And to the response from Jewel.. now I am expected to do more work and go on your website and submit a form?? Go take a hike. I just explained what the problem was. Many years ago Jewel prideded itself on not playing games with customers. The evidence from the stock label and the website was there. The cashier would have had the authority to just discount the amount of the coupon. Now I have to jump through hoops, and I'm being asked to go through more channels.. nope, ive explained myself thoroughly. You have lost a customer of 30+ years.

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