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Wendy's

3.9
(703 reviews)

Business Details

245 S. Randall Rd, Algonquin, IL
60102, United States
(847) 458-8461

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
245 S. Randall Rd, Algonquin, IL
60102, United States

Hours

Reviews

3.9
703 reviews
5 stars
312
4 stars
193
3 stars
82
2 stars
23
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported problems with the drive-thru service, particularly with AI ordering, leading to incorrect orders and long wait times.

Food Quality

Several reviews highlighted inconsistent food quality, including cold items, undercooked burgers, and soggy fries.

Customer Service

While some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of accountability.

Order Accuracy

A significant number of customers experienced issues with missing items or incorrect orders, leading to frustration.

Cleanliness

The restaurant was generally noted as clean, but some customers mentioned it could use more attention.
  • WR
    Wayne Ritt
    Jan 19, 2026
    5.0
    Fast and friendly
  • MM
    Miguel Mendez
    Jan 8, 2026
    4.0
    Wendy's still has the tasty Baconator. Stop in for a frosty as well. Fries could use a make over. Maybe go crinkle fries with a hint of garlic?
  • ES
    Edo Skkarzzz
    Dec 29, 2025
    1.0
    Stop with the AI orders we know there is someone listening is it that hard to just ask what would you like today. The AI slows down the drive through
  • TF
    Tanner Forster
    Dec 27, 2025
    1.0
    Food and human service was great. The drive through uses AI to take your order. It's beyond annoying and screws up constantly. Get rid of this.
  • IE
    Isaly Essence
    Nov 15, 2025
    1.0
    The AI ordering is horrendous. Took us almost 10 minutes to order 2 dave’s combos because the clanker couldn’t understand how to change a combo size from medium to large. Don’t waste your time, just go in or order on the app. AI is ruining companies.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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