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On The Border Mexican Grill & Cantina

4.2
(1204 reviews)

Business Details

1512 S Randall Rd, Algonquin, IL
60102, United States
(847) 960-3915
https://www.ontheborder.com/locations/algonquin/

About

Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.

Location

On The Border Mexican Grill & Cantina
1512 S Randall Rd, Algonquin, IL
60102, United States

Hours

Reviews

4.2
1,204 reviews
5 stars
675
4 stars
299
3 stars
110
2 stars
51
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and attentive service from various staff members, particularly highlighting servers like Cindy and Anna.

Food Consistency

While some reviews praised the food as consistently good and flavorful, others noted a decline in quality and portion sizes, with specific complaints about certain dishes being bland or poorly prepared.

Cleanliness Issues

Several customers reported cleanliness problems, including dirty tables and unsanitary conditions, which negatively impacted their dining experience.

Atmosphere

The restaurant's atmosphere received positive feedback, with many customers enjoying the lively environment and decor.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing strong loyalty and satisfaction, while others indicated they would not return due to service or food quality issues.
  • AA
    Adrian
    4 days ago
    3.0
    Normally I absolutely love their Chipotle Shrimp tacos. I went there for my birthday at lunch and this time I was extremely disappointed 😞. The food took unusually long to arrive and when I finally got it was completely cold, unseasoned, under sauced. The rice tasted reheated from the day before. Now I don't know of i ever want to come back.
  • CV
    Carissa Velander
    Feb 20, 2026
    5.0
    Amazing experience 🙏🏽🙏🏽🫶🏽🫶🏽🫶🏽🫶🏽 I miss you guys
  • MC
    Melissa Chaffer
    Jan 31, 2026
    5.0
    Food is consistently good! Sydney, our most recent server was very helpful and friendly!
  • MG
    Meghan Grillo
    Jan 4, 2026
    1.0
    I’ve been to this location before with no issues but recently the service and food has gone very down hill. I went there with my boyfriend and our 5 year old. We got him the kids chicken tenders, when they arrived at the table I started breaking them apart to cool them down faster, in doing that I discovered the tenders were still COMPLETELY RAW. I calmly brought it to our servers attention to which he goes “oh” and takes the tenders back to the kitchen doesn’t come check on us after that so I waved down a hostess and told her the situation and asked for an update and maybe some fries for him to munch on while we’re waiting. Server comes back with new tenders, never once did I get an apology for almost poisoning my child. And they had the gull to charge me for them still. Couldn’t even comp an 8 dollar meal to own up to their mistake. Once again not a single apology not from my server, not from the hostess and god forbid a manager came by. I’m not one to complain in public or I would have pulled the manager over. Instead I’ll just never come back to their establishment and I’ll tell anyone who will listen they almost poisoned my son
  • JM
    Jo Marie
    Dec 29, 2025
    5.0
    Anna served us tonight and she was amazing!! She had recommendations for the menu and recommended great margaritas!!

Frequently Asked Questions About On The Border Mexican Grill & Cantina

Does On The Border Mexican Grill & Cantina accept reservations?

Yes, On The Border Mexican Grill & Cantina accepts reservations.

What are the regular operating hours of On The Border Mexican Grill & Cantina?

The restaurant is open Monday through Thursday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.

Brand Certified Facts from On The Border Mexican Grill & Cantina

This information is certified by On The Border Mexican Grill & Cantina and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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