McDonald's

3.5
1181 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
500 E Algonquin Rd, Algonquin, IL
60102, United States

Hours

Reviews

3.5
1,181 reviews
5 stars
437
4 stars
248
3 stars
162
2 stars
96
1 star
238

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the quality.

Management Concerns

Customers criticized the management style and lack of leadership, particularly during busy times or holidays.

Cleanliness

While some noted cleanliness in the dining area, others reported dirty tables and unsanitary conditions.
  • TS
    Tracy S
    Jan 2, 2026
    1.0
    I’m not sure what’s going on in the morning. Maybe they’re overworked, whatever the case is, they are not getting it right and today is January 2 2026, I’ve decided that I will not be eating McDonald’s ever again! My order was wrong! I ordered a biscuit with Canadian bacon and cheese something simple. But, I got… chicken with sponge like texture on a Mc griddle Whoopty Doo, The only thing they got right was my coffee, but that still isn’t enough, It’s a brand new year, and I need all McDonald’s employees to focus harder. Especially if they want a raise!! Join me people of this earth and start saving your money 💰 or spend it somewhere else. This food might kill you🤔
  • SG
    Sinai Garcia
    Dec 25, 2025
    1.0
    This is the worst McDonald's or restaurant I've ever been in, in my life. I just came in to get some food and all I can hear is some manager yelling at the workers. The whole time I was there she was yelling at them. I cannot believe anyone would treat a worker like that. And this has happened several times I have been here. I would never let any son of mine ever work at this restaurant.
  • JG
    Jacq Gonz
    Dec 25, 2025
    1.0
    Complete and utter lack of preparation for the holiday. One of the two employees I saw very rudely informed me after sitting in the drive thru for 15 minutes and having to go inside that they were running out of food and would be closing..I just wanted a coke lol.. i said u might want to let all these people in the drive thru know what is going on as the line was about at the street. She proceeded to say she was not going to be letting all these people know.. the way it was handled was just not ok. McDonald’s needs to put someone with leadership and communication skills in charge as “managers” especially on a holiday.. Simply put. Do better.
  • MT
    Mr ToastyMK
    Dec 20, 2025
    1.0
    The food is usually good. But the service is where I give the bad stars. Every time I come here you always have to wait I only get 30 mins for my break. I order food for 1 person so I can see if I ordered a lot the wait time taking a bit but this is all the time always waiting for my food Update Not only did I wait they bring me the wrong order.
  • AC
    alina c
    Dec 16, 2025
    1.0
    One Star - Avoid This Location at All Costs I rarely leave reviews, but my experience at this McDonald's was so abysmal that I feel obligated to warn others. First, they completely messed up my order. I ordered a simple meal, and they managed to get almost every item wrong. Okay, mistakes happen, right? But when I politely asked them to correct the order, the staff was incredibly rude and dismissive. The cashier acted like I was inconveniencing them by wanting what I actually paid for. Instead of a simple apology and a quick fix, I got eye-rolls and attitude. It took forever to get the correct items, and when I finally did, the fries were cold and the burger was sloppily thrown together. The whole experience was frustrating and left me feeling completely undervalued as a customer. Save yourself the headache and go somewhere else. This place clearly doesn't care about service or getting orders right.

Frequently Asked Questions About McDonald's

What are the McDonald's Algonquin location's drive-thru hours?

The drive-thru is open 24 hours every day of the week.

When can I get delivery from McDonald's at 500 E Algonquin Rd?

Delivery is available Monday to Wednesday from 5:00 AM to 11:00 PM, Thursday from 5:00 AM to 3:59 AM, Friday and Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 11:00 PM.