Business Details
About
Restaurant Supply StoreRestaurant & Bar Supplies
Parts Town makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, same day shipping, and having the most in-stock parts on the planet keeps your kitchen running efficiently, reliably and safely.
Details
- DeliveryAvailable
- DebitAvailable
Location
Hours
Reviews
3.5
203 reviews
5 stars
112
4 stars
10
3 stars
9
2 stars
4
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude representatives and unhelpful responses to issues.
Shipping Issues
Many customers complained about high shipping costs and delays, with some receiving incorrect parts or experiencing backorders.
Pricing Concerns
Customers frequently noted that prices, especially for shipping, were excessively high compared to competitors, leading to dissatisfaction.
Product Availability
While some customers praised the availability of parts, others reported receiving incorrect items or facing significant delays in order fulfillment.
Mixed Experiences
Feedback varied widely, with some customers expressing satisfaction with quick delivery and helpful service, while others had frustrating experiences.
- VVVincent Scalise (Vinny)Nov 13, 20251.0They just pass your order onto a 3rd party supplier and if there's any issue they just point their finger at the other company along with a boiler plate apology. Will not order anything through them again, I don't care if takes 2 days, 2 weeks or 2 months elsewhere.
- MMMarkNov 7, 20255.0Thank you Brian excellent work
- DCDustin CrewsOct 22, 20255.0“Found the exact part quickly. Ordering was easy, and delivery was fast and reliable. Excellent service.”
- CSCharles SeipAug 10, 20251.0Price tripled for shipping at checkout
- TRTorsten RiemenschneiderJul 23, 20251.0Parts town have good quality products but when it comes to customers service.......well look for another company I get sent first the wrong part ok it could happen and I get only charged $6.50 for shipping great order the same part again well surprise the part number was the right one on the tag but on the part was a different one I called parts town for help and asked if it is possible it is maybe a replacement or modified part. Since I bought it over eBay they can't help me if you go on eBay it give me the contact details for part town (address and phone the same) so actually parts town is the seller on eBay commercial kitchen direct is one and the same but no help. I call it bullshit.
Frequently Asked Questions About Parts Town
What are the operating hours of Parts Town on weekdays?
Parts Town is open from 7:00 AM to 8:00 PM Monday through Friday.
Does Parts Town offer delivery services?
Yes, Parts Town offers delivery including same day delivery.
Can I pick up my order locally at Parts Town?
Yes, Parts Town offers local pickup for parts ordered.
Is Parts Town accessible for customers with disabilities?
Yes, Parts Town has wheelchair accessible parking available.
What payment methods does Parts Town accept?
Parts Town accepts American Express, Discover, MasterCard, and Visa for payments.
What types of parts can I find at Parts Town?
Parts Town offers genuine OEM restaurant and foodservice parts for fryers, grills, ovens, ranges, ice machines, and more.
Does Parts Town have an app for mobile devices?
Yes, Parts Town has apps available for both Android and iOS devices.
Are there any nearby restaurants I can visit before or after my Parts Town visit?
Yes, nearby Italian restaurants like Venuti's Banquets & Ristorante and Venuti's Italian Restaurant & Banquet Hall are great dining options close to Parts Town.
What nearby businesses might assist with logistics or freight services around Parts Town?
Nearby, you can find DXP | Machinery Tooling & Supply and Beltmann Integrated Logistics which offer distribution, freight, and transportation services that may complement your needs.
Are there any nearby attractions or parks where customers might spend time after visiting Parts Town?
Erie Park is a nearby attraction where customers can relax or enjoy outdoor activities following their visit to Parts Town.