Business Details
About
Restaurant Supply StoreRestaurant & Bar Supplies
Parts Town makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, same day shipping, and having the most in-stock parts on the planet keeps your kitchen running efficiently, reliably and safely.
Details
- DeliveryAvailable
- DebitAvailable
Location
Hours
Reviews
3.5
206 reviews
5 stars
114
4 stars
10
3 stars
9
2 stars
4
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rudeness, lack of follow-up, and difficulty resolving issues.
Shipping Issues
Many customers reported problems with shipping, including high costs, delays, and receiving incorrect parts.
Pricing Concerns
Customers frequently mentioned high prices for both parts and shipping, often comparing them unfavorably to competitors like Amazon.
Product Availability
While some customers praised the availability of parts, others experienced backorders and delays in receiving their orders.
- JIJohn Seeck IIDec 1, 20251.0Usually when I get the run around I tend to post a review online and get contacted. I ordered a part almost two weeks ago. I was promised it in a couple days. Then it was pushed back a couple more days, then I got a part that was incorrect. I was told it would be shipped and if be given a lable to ship back. Then a couple days go by and I get an email asking again for pictures I've sent. Still hasn't shipped I'm assuming???? This is messed up guys and gals
- VVVincent Scalise (Vinny)Nov 13, 20251.0They just pass your order onto a 3rd party supplier and if there's any issue they just point their finger at the other company along with a boiler plate apology. Will not order anything through them again, I don't care if takes 2 days, 2 weeks or 2 months elsewhere.
- MMMarkNov 7, 20255.0Thank you Brian excellent work
- DCDustin CrewsOct 22, 20255.0“Found the exact part quickly. Ordering was easy, and delivery was fast and reliable. Excellent service.”
- CSCharles SeipAug 10, 20251.0Price tripled for shipping at checkout
Frequently Asked Questions About Parts Town
What are the operating hours of Parts Town on weekdays?
Parts Town is open from 7:00 AM to 8:00 PM Monday through Friday.
Does Parts Town offer delivery services?
Yes, Parts Town offers delivery including same day delivery.
Can I pick up my order locally at Parts Town?
Yes, Parts Town offers local pickup for parts ordered.
Is Parts Town accessible for customers with disabilities?
Yes, Parts Town has wheelchair accessible parking available.
What payment methods does Parts Town accept?
Parts Town accepts American Express, Discover, MasterCard, and Visa for payments.
What types of parts can I find at Parts Town?
Parts Town offers genuine OEM restaurant and foodservice parts for fryers, grills, ovens, ranges, ice machines, and more.
Does Parts Town have an app for mobile devices?
Yes, Parts Town has apps available for both Android and iOS devices.
Are there any nearby restaurants I can visit before or after my Parts Town visit?
Yes, nearby Italian restaurants like Venuti's Banquets & Ristorante and Venuti's Italian Restaurant & Banquet Hall are great dining options close to Parts Town.
What nearby businesses might assist with logistics or freight services around Parts Town?
Nearby, you can find DXP | Machinery Tooling & Supply and Beltmann Integrated Logistics which offer distribution, freight, and transportation services that may complement your needs.
Are there any nearby attractions or parks where customers might spend time after visiting Parts Town?
Erie Park is a nearby attraction where customers can relax or enjoy outdoor activities following their visit to Parts Town.