Parts Town

Reviews

• JI

  John Seeck II

  Dec 1, 2025
  1.0
  Usually when I get the run around I tend to post a review online and get contacted. I ordered a part almost two weeks ago. I was promised it in a couple days. Then it was pushed back a couple more days, then I got a part that was incorrect. I was told it would be shipped and if be given a lable to ship back. Then a couple days go by and I get an email asking again for pictures I've sent. Still hasn't shipped I'm assuming???? This is messed up guys and gals
• VV

  Vincent Scalise (Vinny)

  Nov 13, 2025
  1.0
  They just pass your order onto a 3rd party supplier and if there's any issue they just point their finger at the other company along with a boiler plate apology. Will not order anything through them again, I don't care if takes 2 days, 2 weeks or 2 months elsewhere.
• MM

  Mark

  Nov 7, 2025
  5.0
  Thank you Brian excellent work
• DC

  Dustin Crews

  Oct 22, 2025
  5.0
  “Found the exact part quickly. Ordering was easy, and delivery was fast and reliable. Excellent service.”
• TR

  Torsten Riemenschneider

  Jul 23, 2025
  1.0
  Parts town have good quality products but when it comes to customers service.......well look for another company I get sent first the wrong part ok it could happen and I get only charged $6.50 for shipping great order the same part again well surprise the part number was the right one on the tag but on the part was a different one I called parts town for help and asked if it is possible it is maybe a replacement or modified part. Since I bought it over eBay they can't help me if you go on eBay it give me the contact details for part town (address and phone the same) so actually parts town is the seller on eBay commercial kitchen direct is one and the same but no help. I call it bullshit.

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