Dunkin'

2.6
166 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Addison, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2100 Army Trail Rd, Addison, IL
60101, United States

Hours

Reviews

2.6
166 reviews
5 stars
51
4 stars
11
3 stars
11
2 stars
12
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor attitudes and lack of service.

Order Accuracy

Many customers reported receiving incorrect orders, with frequent complaints about missing items and wrong food or drink preparations.

Speed of Service

Customers consistently noted long wait times, both in the drive-thru and inside, with some stating they waited over 15 minutes for simple orders.

Quality of Food and Drinks

Several reviews mentioned that the coffee was often weak or tasted stale, and food items were described as cold or poorly prepared.

Management Issues

Feedback indicated that the location is poorly managed, with complaints about being understaffed and a lack of training for employees.
  • JB
    J B
    Nov 22, 2025
    1.0
    La gente aquí es muy ruda y da mal cervicio
  • VJ
    VLENCIA Johnson
    Oct 31, 2025
    1.0
    Visited this location this morning @ approximately 7:30am, ordered 10 munchkins and a small hot French vanilla coffee. Received iced coffee and 9 munchkins. It would have been nice to receive what I asked for and paid for. Called the store to report this issue, no answer…
  • QP
    Quaineta Parks
    Oct 30, 2025
    1.0
    I am so very disappointed.I come here every day like clockworks.I give my grandson a glazed donut, and my granddaughter, a strawberry donut with sprinkles, and I also get me a medium coffee with hazelnut extra cream and extra hazelnut.My coffee tastes like water.I am so disappointed because i've gone.I've been going here every day.My grandkids live out in addison, so I always go there to give pickup donors for them.I am so very disappointed.These women have such bad attitudes.They look like they're mad, and they don't want to work.It is ridiculous ridiculous ridiculous ridiculous
  • TL
    Tiffany Love
    Oct 22, 2025
    1.0
    This is the most rudest Donkin donuts, I have ever ordered at. Super bad customer services. Attitudes are terrible.
  • AA
    Angel
    Oct 2, 2025
    1.0
    This place sucks. Why am I waiting 10 min for a cup of coffee? No food just coffee and I am already at the window

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Addison, IL?

Dunkin' in Addison, IL is open every day from 3:30 AM to 8:00 PM.

Does Dunkin' in Addison offer delivery and curbside pickup?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.