Roots Café & Bistro is an Italian-inspired restaurant, established with a desire to continue a long family tradition of Italian pizza dough making and an aspiration to blend cuisines with fresh locally sourced produce. We aspire to fusion the finest strengths of both regions culinary delights. Building our foundations on traditional Italian recipes and a long established career in the local café & restaurant business, Roots offers a wholesome food experience in a relaxed atmosphere. Combined with the smooth artisan Italian D'oro bean of barista coffee, we have created a new combination of taste with quality homegrown nutrition at the root. We now have nine locations across Galway.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.