Dairy Queen Grill & Chill

4.0
613 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
11735 W State St, Star, ID
83669-5223, United States

Hours

Reviews

4.0
613 reviews
5 stars
322
4 stars
127
3 stars
62
2 stars
26
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Quality

While many customers praised the friendly and efficient service, there were several complaints about rude staff and poor customer service experiences.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and a lack of attention to customer specifications.

Food Quality

Feedback on food quality was mixed; some customers enjoyed the ice cream and certain menu items, while others reported dry or poorly prepared food.

Pricing Concerns

Several customers expressed dissatisfaction with high prices and perceived lack of value for money, especially regarding portion sizes.

Speed of Service

Many reviews noted long wait times, particularly for drive-thru and in-store orders, leading to frustration among customers.
  • TS
    Tori Smiley
    Oct 25, 2025
    5.0
    The employees were very friendly and efficient when taking my order. I had a 3 piece chicken strip box with fries. The chicken strips were hot, crispy and cooked perfectly. The fries were cooked perfectly to. It came with a sundae and drink all for $7.00. Love this location cause theyare always friendly and they make sure you're orders correct.
  • JJ
    Jessica
    Oct 24, 2025
    5.0
    My family always enjoys a quick treat from this DQ. Employees are nice and our order is always right.
  • SD
    Shantel Douglass
    Oct 10, 2025
    1.0
    Ordered two shakes. The hot fudge shake was the consistency of MILK. Either their ice cream machine isn't freezing properly or they aren't following the correct instructions to make their shakes. We were told by the dismissive, young crew member that the consistency of the hot fudge shake was normal becaue the "hot fudge melts the ice cream." ARE YOU KIDDING ME!?! I have had dozens of hot fudge shakes from DQ and NOT ONE has ever been the consistency of milk. My husband ordered a vanilla shake. He said- "you shouldn't be able to slurp a shake down a straw like your drinking milk".....my point exactly. BOTH SHAKES RUNNY LIKE MILK. DISGUSTING. Not the high quality product we are used to receiving from DQ. Crew members need customer service training. OH, and we orderd a vanilla blizzard with cookie dough. They added "chocolate swirls" and then said that's how we always make it. AGAIN, WE HAVE NEVER HAD THIS HAPPEN BEFORE. We have never gotten a vanilla blizzard with cookie dough that had chocolate swirls- especially when we specified vanilla blizzard and cookie dough only!!! Historically, when the buisness messes up the order- like they did the blizzard- they make it right. Not here, they tell you "this is how we always make it." I guess they don't like customers customizing their orders- CRAZY. It's like the rude, dismissive crew member thought this was our first time ever visiting a DQ. DQ is known for its high quality ice cream products and good customer service. NOT THIS DQ. This was very disappointing. We can make better tasting shakes at home- that aren't the consistency of milk- for 1/10th the cost!! THIS DQ RESTRAUNTS QUALITY AND SERVICE WAS SUBPAR.
  • BP
    Briton Parker
    Sep 16, 2025
    2.0
    Have always been a fan of the ice cream growing up, and the food is usually pretty good. But the last few years the prices are just way overpriced, and then on top of the prices they don’t offer even close to the amount of discounts or the value that other fast food chains do. The food carrier bag they gave me ripped in the parking lot, and they asked me to pay for the replacement food.
  • RY
    RedPill Yoass
    Aug 24, 2025
    1.0
    Drinks are puke 🤮 Sodas are literally the worst we have ever tasted or received from a restaurant in our lives. A regular Pepsi tastes like an extremely watered down diet soda. In fact, it doesn’t even taste like soda. It tastes like water with a drop of soda flavoring. That’s just cheapskate nonsense and they have their syrup turned all the way down. I worked in fast food as a kid and their drinks taste EXACTLY like drinks do when the syrup runs out and only water with a drop of soda is coming out of the fountain. Pepsi is disgusting in general but to not at least put the correct about of syrup in the drink makes it impossible to drink. We literally have to throw ours away every single time. Come on Dairy Queen, get your fountain drinks in order and stop being cheap and gross.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats are offered at Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® Treats.

What are the regular opening hours of Dairy Queen Grill & Chill?

They are open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.