Many customers reported that the service is consistently slow, with long wait times for both in-store orders and deliveries.
Food Quality
While some customers praised the food quality, others noted issues such as missing ingredients and poorly made sandwiches.
Customer Service
Customer service experiences varied, with some praising the friendliness of staff, while others reported rude interactions and poor management.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and restrooms, indicating a need for better cleanliness standards.
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Euleza Hymas
Jan 6, 2026
3.0
Very slow the last few times we have gone. It is not freakish fast anymore. Good and prepare great
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Calvin Nelson
Dec 4, 2025
5.0
Love those Jimmy John's jo jos
DZ
David Zimmerman
Nov 28, 2025
1.0
Delivery is far too expensive. It's $18 for one sandwich! Jimmy johns gets it's business because it used to be cheaper than Subway and Port O Subs. While Jimmy johns lacks the quality of its competitors, the cheaper price always made it a solid choice. But, how it's just too expensive to justify not being as good as it's competition.
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Rylee Sorensen
Oct 30, 2025
2.0
i’ve been coming to this jimmy john’s for years and i rave about it to everyone. everything is always so delicious but im just disappointed with how slow they are. i ordered something at 11:45 and requested it be delivered around 12:15-12:30 and it was no where delivered around the correct time. i don’t know if it was the lack of delivery drivers but when your moto is freaky fast you would think to actually do so. i paid a 2-3$ delivery fee and they could not even deliver it on time. normally love this jimmy johns but this experience was very disappointing. :((
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Tyra Bolingbroke
Oct 24, 2025
1.0
Wish i could give them a 0 star review. I ordered a delivery order and waited a whole hour before i called to check up on it. They told me the address wouldn’t pull up so they just dropped it off at a random house. I hope whoever got our lunch enjoyed a free meal!! Jimmy John’s is the worst service and needs to change their Catch phrase to Freaking Annoying to work with and Slow”