Five Guys

Reviews

• MC

  Morgan Cook

  1 day ago
  1.0
  Poor service, consistently wrong orders. Manager there is horrible. She does nothing but glare at us and never welcomes us, paying customers, as we walk in. We went to Five Guys a few weeks ago and the manager completely forgot to put sauce on my husband's burger, so when we saw that after we took the burger home, we called and asked for it to be remade or some kind of compensation, because we didn't have that kind of sauce at home and it really makes the burger. It was handled well and professionally. We got lunch again today, and not only did it take 13 minutes to get our food with only one other customer in the store, he was missing half of his sauces on his burger again, which we have a picture of. There was also insufficient bacon on my burger, and our fries were not full, and were very unevenly salted. We know the sauce didn't just soak into the burger, because the light amount of sauce was still very visible on mine. We called and said something about it, because this is the second time in a row our order has been messed up. First the employee, I believe Blake was the name on the receipt, hung up on us. My husband called again and the same employee said "I'm positive I put sauce on your burger so we won't do anything about." As we sit there, looking at the burger, that was missing half of the sauces he ordered, with a picture of it too. We asked for a manager and she rudely said "you're welcome to bring in photo proof" and rudely ended the call. So we did, we drove all the way back and showed proof of the missing sauce, the manager, Robin, then said "you can go and watch them put sauce on a new burger and then you're not allowed back in this store." She also said "I'm not gonna say what I want to say to you," implying she had a lot more rude things to say. She complained that this is the second time we've made a complaint. Well, this is the second time in a row they messed up our order, on the same thing. Where is the accountability? We have all of this on recording, both the phone call and the in-store confrontation. We felt like we were being accused of lying about our order, even when we showed proof, and then we were banned from the store for pointing out the proof. Again I ask, where is the accountability? My husband and I are paying customers who are nothing but nice when we come into the store, but they continue to mess up our orders, and then apparently ban people when they complain about the poor service. Would never recommend.
• LH

  Linus Havemann

  4 days ago
  3.0
  Auf dem Weg Richtung Yellowstone hier vorbeigekommen. Die Preise sind schon recht teuer für Fastfood.
• KR

  Kory Rydalch

  Dec 20, 2025
  2.0
  The bacon was completely burned — it came out black and bitter, which ruined the whole burger. It feels like the kitchen team needs better training or supervision, because this level of quality shouldn’t be leaving the grill.
• BA

  billy anthony

  Dec 13, 2025
  5.0
  Okay absolutely hands down the best place to get a fresh made Burger in Rexburg they always always pay such good attention to handcrafting the Burger exactly as you order it I got the bacon cheeseburger with mushrooms grilled onions jalapenos lettuce and tomato and oh my gosh absolutely knocked it out of the park... my son got their hot dog with pickles and ketchup and they just killed it... their french fries are always always delicious and I can't say enough about the staff they really put their heart and soul into making sure that your order is perfect!!! if you haven't tried this restaurant you need to... the only thing I wish they could do is make Christmas dinner... Because of the attention to detail the perfectly handcrafted Burger and the awesome staff is why I'm giving a 5 star rating 😎🤙
• EM

  Eric Martinez

  Dec 13, 2025
  1.0
  We had some food delivered for a few guys at work. Two burgers came as ordered, mine and another coworkers burgers had no patties! We tried calling a few times but the line was out of service. Fries were good I guess…

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