Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and poor attention to special requests.
Service Speed
Numerous reviews highlighted slow service, particularly for in-store orders, with long wait times reported.
Customer Service
Feedback indicated a lack of professionalism and friendliness among staff, with several customers experiencing rude interactions.
Food Quality
Several customers noted a decline in food quality, including cold items and poorly prepared meals.
Management Issues
Reviews mentioned poor management practices, including staff disorganization and lack of accountability.