Service Quality
Customer service experiences vary widely, with some employees praised for their friendliness, particularly Steve, while others are reported as rude and inattentive.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and poorly prepared food.
Food Quality
Numerous reviews mention cold, stale, or poorly prepared food, leading to dissatisfaction with the overall dining experience.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and play place, with complaints about flies and dirty tables.
Speed of Service
Customers expressed frustration with slow service times, especially during busy hours, leading to long waits for food.