Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,700 reviews
5 stars
618
4 stars
411
3 stars
307
2 stars
123
1 star
241
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes for simple orders.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Customer Service
While some employees received praise for their friendliness, numerous reviews mentioned rude staff and poor management.
Food Quality
Several customers complained about cold or stale food, with some stating that the food did not meet basic expectations.
Cleanliness
Issues with cleanliness were noted, particularly in the dining area and restrooms.
- RSRichard Snyder1 day ago3.0It's McDonald's so you don't expect much, the only person that gave me good service was this kid with tattoos on his face that should show that you can't judge somebody by the way they look. I had an issue and asked for a manager but they're too busy in their office.
- CCCheshire2 days ago1.0If it’s late evening don’t even bother going, doesn’t matter if there is no one in line your gonna be waiting at least a half hour go anywhere else in town
- JLJessica LakosilDec 28, 20255.0Just had the best customer service experience. Kylow (sorry if I spelt that wrong) took care of us when I accidentally ordered the wrong item. He was polite, professional and fast. Thank you!
- AGAriah GunterDec 11, 20251.0I placed an order online for table service. When I got here the employee had a bad attitude she/he (gender was unclear) was wearing a grey beanie and clear glasses. I sat down and they came over and dropped the tray on the table and walked away. Fry’s had no flavor and burger was just thrown together not even wrapped all the way.
- KMKaydon McCannDec 7, 20251.0So our food was cold, we waited 15 minutes in the lobby for our food and we only had 2 spicy chicken sandwiches and a cheeseburger with no pickles and onions.... Just after we got there another older couple went up to the counter to order and they were ignored for several minutes before anyone came up to help them. My wife went to use the restroom, it was dirty and there was no paper towels so she went up to let them know they ignored my wife for 5 minutes before I went up and nicely but loud enough to be heard over the machines asked for paper towels twice before anyone acknowledged we were even standing at the counter! While we were sitting waiting for our food a gentleman from the drive-thru had to come inside because they forgot something in his order he stated he had tried to get there attention at the window but they ignored him for SEVERAL minutes before he just drove around and came inside for his missing food! As he went to walk away two of the workers just rolled there eyes at him and said something but they were too quiet to hear what was actually said....BUT ALL IN ALL THEY WERE TOO BUSY TALKING AMONGST THEMSELVES TO PAY ATTENTION TO CUSTOMERS INSIDE THE STORE OR OUT IN THE DRIVE-THRU!!! Customer service should be a top priority in a job like this and today showed me they don't have the skills it takes to work in food service/customer service industry and they need managers who actually manage their teams and teach them how to treat their customers and how to properly serve food so it's done right the first time!
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 1011 S 5th, Pocatello, ID?
This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-through services.
Does McDonald's at this location offer delivery services?
Yes, they offer delivery including same-day and no-contact delivery options.
Can customers use the drive-thru service at this McDonald's?
Yes, drive-thru service is available 24/7 at this location.
What payment methods are accepted at McDonald's at 1011 S 5th?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app available to order from McDonald's?
Yes, customers can order through the McDonald's app available on the Apple App Store and Google Play Store.
Does this McDonald's location offer WiFi and gift cards?
Yes, they provide WiFi access and offer gift cards for purchase.
Where can I find the menu for McDonald's at 1011 S 5th?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Are there other fast food options nearby McDonald's at 1011 S 5th?
Yes, nearby fast food options include Pizza Hut, Taco Bell, and Goody's Deli, which offer pizza, Mexican food, and sandwiches respectively, providing more dining choices in the area.
What nearby attractions can I visit around McDonald's at 1011 S 5th?
You can visit the Idaho Museum of Natural History and Idaho State University Fine Arts, both close by and perfect for cultural or educational visits before or after your meal.
Are there convenient places near McDonald's for fuel and snacks?
Yes, Shell gas station and Jacksons Food Stores are nearby, making it easy to fuel up and grab snacks along with your meal at McDonald's.