Jimmy John's

3.6
501 reviews

About

Sandwich Restaurant

Location

Jimmy John's
625 S Fifth Ave, Pocatello, ID
83201, United States

Hours

Reviews

3.6
501 reviews
5 stars
227
4 stars
89
3 stars
43
2 stars
36
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times for both drive-thru and delivery orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.

Food Quality

While many customers enjoyed the sandwiches, there were complaints about portion sizes and stale bread.
  • AB
    Aubree Burns
    Dec 16, 2025
    1.0
    Longest wait I've ever had. Made me late. Over 30 minutes in drive through, no one ahead of me.
  • JF
    James Frei
    Dec 5, 2025
    5.0
    Delicious sandwiches. It's a great place for a quick bite to eat.
  • DR
    Daryen Ross
    Nov 19, 2025
    1.0
    Brought in some adults with disabilities for lunch, every single person behind the counter was rude and disrespectful toward them! When asked simple questions about anything they had a snotty response! We understood with a large group it would take a minute and all of them were calm but the staff kept being rude about us standing around because there wasn’t enough seating. They should be polite towards adult with disabilities and allow the person there help them instead of interrupting when talking with them. They order slower when ordering so they should have allowed them to order at their own pace! Just rude and ignorant! Definitely won’t be bringing them back again!
  • KJ
    Kenton Jones
    Oct 28, 2025
    1.0
    I don't order JJ alot but....everytime I do. My order is ALWAYS MESSED UP! Can we not read the order. I add bacon to my sandwich....never get bacon on it. I say no tomatoes... guess what I always get tomatoes on it. Plus it takes 1hr and 30 min to get it delivered.
  • MF
    Mya Fry
    Oct 9, 2025
    5.0
    Thank you Jeremy for a good laugh while ordering our food. He deserves a raise. Appreciate the amazing service jimmy johns!