Many customers reported extremely slow service, both in-store and for delivery, often taking much longer than the advertised 'freaky fast' promise.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing ingredients and wrong items being delivered.
Customer Service
While some employees received praise for their friendliness and helpfulness, others were noted for being rude or unhelpful, leading to mixed experiences.
Food Quality
The quality of the sandwiches varied, with some customers enjoying fresh and tasty options, while others complained about stale bread and poorly made sandwiches.
TS
Tyson Snell
Feb 24, 2026
1.0
Not so fast last time I eat here used to be my go to place over an hour still waiting
ED
Erica Davis
Feb 20, 2026
1.0
This Jimmy Johns is absolutely HORRIBLE! I dont know why i give them more chances, every time I order delivery, it takes well over an hour to get it delivered to my house... when I call they dont offer any kind of help or anything, they just say "your order is out for delivery, we only have 1 driver and they have lots of deliveries" over an hour is absolutely ridiculous!!! Also had hair baked into my bread one time also.... I really just need to give up on them
GF
Garcia Family
Feb 16, 2026
1.0
Cancelled a delivery order after 50 minutes. The gentleman on the phone was nice and professional
. After reading several other reviews regarding the amount of time it takes, I should have chosen another option.
JW
JESSICA WILEY
Feb 7, 2026
1.0
Wait is extremely long. Not worth it. Workers are extremely slow. Waited over 10 min in the drive through, and they never even apologized for the wait.
KR
Kayla Rasmussen
Feb 5, 2026
1.0
Took 1 hour 20 mins to receive delivery order and sandwich was missing ingredients I paid additional money for.