Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about dry, overcooked wings and incorrect orders.
Atmosphere
While some enjoyed the sports bar atmosphere, others found it too loud and chaotic, impacting their dining experience.
Management Concerns
Several customers expressed dissatisfaction with management's handling of issues, including lack of acknowledgment of complaints and poor communication.
RH
Rachel H
Dec 24, 2025
4.0
Ordered and payed for 20 wings and only got 16, two pieces do kinda LOOK like they are two pieces but are one piece and even then we'd still be missing two if they count them like that.
DC
Dacree Coby
Dec 14, 2025
2.0
My husband and I had a disappointing experience at Buffalo Wild Wings this time around. We ordered over the phone, and the girl we spoke to initially didn’t have the best tone. We arrived around 12am to pick up our order, but the attitude from the employee who helped us at the counter was not very welcoming.
We asked if our order was ready and wanted to make sure it was correct before paying. My husband politely asked her to check on it, and she just looked at us, said “okay” in an annoyed tone, and walked away. When she came back, she placed the food on the counter without much interaction.
When I checked the order, my name was spelled wrong even though I had spelled it out over the phone. When I opened the bag with the sauces, one of the fry sauces had spilled all over the bag and onto the other sauces. I mentioned out loud that the fry sauce was open and spilled, but there was no apology or acknowledgment.
On top of that, my wings weren’t fully tossed in sauce. What made this more disappointing is that we had been there the night before and the food was so good that we came back again — so this experience really missed the mark. The food quality and customer service were not what we expected this time.
The employee who helped us was named Jackie or Jacqueline (not entirely sure), but the attitude we received made the experience uncomfortable. Hopefully this is something that can be improved because we usually enjoy coming here.
SS
Sarah
Nov 14, 2025
2.0
Zero Stars for 'service.'
Explained to the hostess that though I ordered online to use a reward on my account, I wanted to eat in the restaurant. She thought I wanted to order food AND take the pickup order home. Even once I explained that made no sense and reiterated my reason for ordering ahead, she still told me to wait. Over half the tables were clean with vacant seating - I was still expected to wait over 20 minutes for my food before I was allowed to sit. All my food was unnecessarily packed in to-go boxes. Ingredients I asked to be removed from sides were still there. It took another 20 minutes after being allowed to sit to get a server's attention to ask for water. I was not offered a straw. After a few sips of water, I looked more closely at a dark spot in the middle of the ice that I hoped was mineral build up from the ice machine. Stupidly, it was a dead gnat.
I had a long draining day and didn't want to cook at home so I went out solo. Considered asking to speak to the manager or supervisor on shift. Decided to write and post this review instead.
I used to come to BWW with friends often. I will not be supporting suggestions to eat at this BWW location in the foreseeable future.
Edit: To his credit, the server who brought me water checked on me before I left and offered to replace the glass of water.
JN
Jose N
Oct 30, 2025
4.0
Good place to watch fights. Wings aren't bad either.
KN
Kyle Nelson
Oct 23, 2025
1.0
Trash, dining was closed for an hour because they didn’t have staff. Just go to Mackenzie Pizza 300ft away.
Frequently Asked Questions About Buffalo Wild Wings
What type of food is served at Buffalo Wild Wings in Pocatello?
Buffalo Wild Wings in Pocatello serves award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.
What are the operating hours for Buffalo Wild Wings in Pocatello?
The restaurant is open Monday to Wednesday from 11:00 AM to 12:00 AM, Thursday to Saturday from 11:00 AM to 1:00 AM, and Sunday from 10:30 AM to 12:00 AM.
Where is Buffalo Wild Wings located in Pocatello?
It is located at 4200 Pole Line Road, Pocatello, ID 83202, USA.
How can I contact Buffalo Wild Wings in Pocatello?
You can call them at +1 208-238-5708.
Is Buffalo Wild Wings in Pocatello also a sports bar?
Yes, it is classified as both a chicken wings restaurant and a sports bar.
Does Buffalo Wild Wings in Pocatello offer takeout options?
Yes, it is listed as a takeout restaurant, so you can order food to go.
Are there any other dining options nearby Buffalo Wild Wings in Pocatello?
Yes, nearby dining options include The Pita Pit offering falafel, MacKenzie River Pizza Grill & Pub serving pizza and American cuisine, and Mediterranean Sun Mediterranean restaurant and tanning salon.
What nearby shopping options are available near Buffalo Wild Wings in Pocatello?
Shopping options close by include Mattress Firm for furniture, Jensen Jewelers for jewelry and fashion accessories, and VAPE for e-cigarettes and tobacco products.
Are there health and wellness facilities near Buffalo Wild Wings in Pocatello?
Yes, nearby health and wellness facilities include The Strand Salon & Spa, Prime IV Hydration & Wellness - Pocatello Square, and Healthy Body Fix Chiropractic Clinic.
How can nearby places help customers visiting Buffalo Wild Wings in Pocatello?
Customers can enjoy shopping at nearby stores like Mattress Firm or Jensen Jewelers before or after dining. They can also visit wellness centers like The Strand Salon & Spa to relax, or check out other dining options such as The Pita Pit or MacKenzie River Pizza nearby.