Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
While some customers enjoyed the food, many complained about cold, burnt, or incorrect items, leading to dissatisfaction.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, particularly from management, contributing to a negative dining experience.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, both in-store and through the app, leading to frustration.
Wait Times
Customers consistently noted excessive wait times, often exceeding 30 minutes for simple orders, which detracted from their overall experience.