McDonald's

Reviews

• DM

  D M

  Jan 3, 2026
  1.0
  This isn’t the first time my order was incorrect, missing condiments, rude service, waiting in the reserved parking spot constantly even when there are no cars behind me. Asking for ice water and outright telling me no! That I would have to pay. I always order through the app, so my food is always paid for upfront. I’m not going to go back into my wallet to pay for a small ice water. I have complained before through the customer service app but never written a Google review but I think it’s about time. My kids and I call this this location the ….crap McDonald’s and always know any of the above listed issues will most likely happen. Today did not disappoint. The family wanted McDonald’s for breakfast so I ordered through the app like I always do. I waited a little bit before heading over since I live really close by. My daughter and I got into the car , went through the drive thru, gave my mobile app order number and, got my receipt from the first window, service was friendly, nice to the second window, no cars in front of me, no cars behind me. I ordered my food on my phone at a little bit before 10am . We are asked if we can park in the reserved parking because our food isn’t ready yet. (No surprise, we are used to being asked to wait) I park in spot 1 , another car parks in spot 2. We wait and wait. While we are waiting, I notice people going inside to pick up 3rd party orders (DoorDash, Uber Eats) one guy walks out with 1 bag, next girl walks out with 2 bags, another person 1 bag. While here we sit and wait: We waited approximately 7 minutes but I wasn’t really watching the time. It felt long. Our order is finally brought out. My daughter and I drive home. We are unpacking the bags….part of the order was 3 orders of pancakes…guess what is not in the bag? Syrup. Not 1 container of syrup. There were 3 packs of the tiny butters and 1 knife. I’m upset. Why would you make us wait so long in the reserved parking spot and not triple check that you are bringing the complete order out with the correct condiments????? Especially when there are pancakes? I call the store and tell the person on the phone what happened and wait for it…..I’m asked if I’m still there at the location? No, typically when people go through the drive thru and are then made to wait in a separate parking spot, drive away which is why it’s called fast food. I say….no…I’m at home. But I live close by, can I come get the syrup because my kids are not going to eat dry pancakes and I don’t happen to have any of my own syrup which was one of the whole reasons we were getting breakfast out. I go back through the drive thru explained why I was there and told to go to the second window, where the girl hands me 1 syrup and 1 knife. She said…you were missing condiments, correct? I said yes, for 3 orders of pancakes. She closed the window and then. I’m handed a small brown bag. I drove back home to my breakfast and coffee which is now ice cold. Take everything out of the bag and bonus I was given 3 packs of grape jelly, salt and pepper, along with 4 syrups (I added the one she handed me) No apology, nothing for my inconvenience, $36 worth of food ordered and I had to reheat everyone’s breakfast because I had to drive back for condiments that they had plenty of time to make sure were in the bag. Maybe it’s the management? Understaffed? Unorganized ? Idk? I’ve worked in the restaurant industry, so I know how busy and overwhelmed it can be but I always had many more happy customers and very few unhappy customers. I always made sure to make it up to them, if service or quality fell short. If you can’t handle the orders coming in through the app , 3rd party orders and customers that are coming in and using the drive thru, then there is something seriously wrong and it needs to be fixed. From the other reviews, I’m clearly not the only one this has happened to. If you don’t have a lot of time, or extra time to go through your bag before you drive away, I don’t recommend this location
• AB

  Ab Batman

  Dec 30, 2025
  4.0
  Had a really good experience. My only complain is that some workers can be rude but outside of that the managers are very friendly and the food is excellent would recommend coming again.
• BB

  beatrice

  Dec 11, 2025
  1.0
  i frequent this mcdonald’s because it’s the closest to my house and to be so honest i’m at my last straw. sometimes I go through the drive through and sometimes I eat in the lobby but no matter where im at the managers are all very rude to customers and employees. I came in late one night and the lady taking my order was very short with me AND got my order wrong. when I got to the window she seemed like she couldn’t be bothered with a customer because she was so distracted with cleaning, I asked someone what her name was and they said elsie or elsa. I was not impressed. I was there again recently in the afternoon/evening and I saw a manager interact with what seemed to be his subordinate in a very condescending way and I don’t know if it’s because she’s newer or because she didn’t speak spanish. I went out of my way to make sure I got that managers name, Marco I believe.. he seems to be a rude and grumpy manager that has certain people he likes to work with. anyways I’m a 35 year old introvert male, I used to be a server so I understand and I don’t usually do reviews but I frequent this mcdonald’s way to often to not try an help get it the best it can be.
• CM

  Charles Mock

  Dec 9, 2025
  1.0
  I can't give a rating in food due to having given up before I could ever even be given my food. I think their biggest issue was having put an employee on Drive-thru who could not understand English or Spanish. She replied in both at the same time but nearly no information seemed to translate. Then when someone who could assist got on the line they told me to immediately move up. Not allowing me to finish my order. I wanted to use a common in-app coupon for chicken nuggets and fries but I somehow found myself having my app thinking I ordered, disputing a card charge through the app and still not getting food. This is ridiculous.
• JH

  Jason Hokom

  Dec 1, 2025
  2.0
  I don't give bad reviews very often if ever, but I have been ordering about $160 worth of breakfast food for my crew every few months at this McDonald's going on 3 years now, and I have tried to overlook the occasional problem understanding that it's a large order and they do really hustle to make that much food that quickly but this last order will be my last time spending that kind of money at the Garrity location. I use the app and order an hour before I plan on picking up. No one seems to be able to communicate effectively if this helps them or not until recently one worker said to call in and tell them after I made the order with my ETA. I did that and when I arrived the manager said in very broken and pissy language that a girl had already picked up the food. I said there must be mistake, I didn't send anyone to pick it up, I called, talked to her, gave her my order # and showed up when I said I would. What I figured out after refusing to leave until I got the food, or the charge removed from my card, was the manager had taken my call, and a few minutes later some lady came in and without verifying the order # said she had a large order and took my food. The MANAGER had made all the errors all by herself. She even doubled down on this lunacy and refused to solve the issue. When I wouldn't leave, a supervisor came out and apologized and got the food remade.

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