Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported problems with order accuracy, rude staff, and slow service.
Food Quality
Mixed reviews on food quality, with some customers receiving cold or poorly prepared items.
Speed of Service
Some customers praised the fast service, while others experienced long wait times.
Customer Experience
Overall, customer interactions varied widely, with some enjoying friendly service and others facing rudeness.
EB
Ethan Bremer
Feb 22, 2026
4.0
It's a McDonald's
RM
R More
Feb 19, 2026
1.0
McDonald’s built its empire on consistency. You always knew what you were going to get. Apparently, not anymore.
I ordered one of the new breakfast bagel sandwiches and was genuinely shocked at how bad it was. It wasn’t just sloppy, it was drenched in an unholy glob of sauce that turned the whole thing into a soggy, greasy mess. I took a second bite just to confirm it wasn’t a fluke. It wasn’t. It was borderline inedible.
I don’t usually return food. But this went back to the window. Instead of a simple apology and refund, I was met with attitude from the manager, as if I’d committed a crime by expecting basic quality.
I emailed the owner. Silence.
I contacted corporate. Indifference.
For a company that once defined customer service and operational excellence, this location feels careless and poorly managed. The food was bad. The response was worse. The follow-through nonexistent. This is not the McDonald’s I grew up with, the one that prided itself on consistency and service. I won’t be returning to this location, and experiences like this make it harder to justify going to any of them.
CT
carrie Turtle
Feb 6, 2026
5.0
Accidentally gave me Mc sausage biscuits instead of my ordered suasage mcmuffins but they we're so kind and friendly fixed it right away and made them fresh just to be extra about it. They probably got mixed up with so many orders coming in so fast the line was stacked going thru drivethru. Manager was kind and efficient in fixing my order. Love this crew.
RG
Reddit Gay
Jan 12, 2026
1.0
Lazy lazy lazy lazy
CB
Corbin Barry
Dec 29, 2025
1.0
Don’t go here they first forgot my sandwich then gave me a cheeseburger with no meat and then said I ordered it that way and I would have to pay for a new one what a joke
What are the regular dine-in hours for McDonald's at 862 Troy Road, Moscow?
The regular dine-in hours are from 5:30 AM to 10:00 PM every day of the week.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open daily from 5:30 AM until midnight (12:00 AM).
What are the delivery hours for McDonald's at this location?
Delivery is available from 6:00 AM to 11:25 PM every day.
Can I order McDonald's food online for delivery or pickup?
Yes, you can order online for delivery or curbside pickup via the McDonald's website or app.
What payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer a drive-thru service?
Yes, this location has a drive-thru available for customers.
Is WiFi available at this McDonald's location?
Yes, WiFi service is available for customers.
Are there other food options near McDonald's at 862 Troy Road?
Yes, nearby you can find a Subway sandwich shop that offers additional fast food choices.
What nearby facilities can help customers with their financial needs?
Nearby financial services include World Finance and Wells Fargo bank with ATM access, which can be convenient before or after your visit to McDonald's.
What local places can I explore before or after dining at McDonald's?
You might enjoy visiting the Rince na Gra School of Irish Dance, Moscow Music Academy, or the local salons such as Essence Salon and Locker Room Men's Salon nearby.
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