Jimmy John's

3.5
239 reviews

About

Sandwich Restaurant

Location

Jimmy John's
529 S Jackson St, Moscow, ID
83843, United States

Hours

Reviews

3.5
239 reviews
5 stars
102
4 stars
46
3 stars
15
2 stars
19
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, including reports of rudeness and helpfulness.

Delivery Issues

Many customers reported significant delays in delivery times, often exceeding an hour, and frequent mistakes with orders.

Food Quality

While some customers praised the sandwiches, others noted issues with freshness, incorrect orders, and inconsistent quality.

Order Accuracy

Numerous reviews highlighted problems with incorrect orders and missing items, leading to customer dissatisfaction.

Overall Experience

The overall sentiment reflects a decline in service quality and reliability, with many customers expressing disappointment compared to previous experiences.
  • MM
    Manny
    Dec 28, 2025
    1.0
    We waited in an unattended lobby for 15 minutes. Whoever was supposed to be working around 3:45 was just not there. There was someone eating that didn't look like they worked there, we weren't sure because they didnt have any obvious uniform on. We left the store and went to the parking lot to call the store to see if anyone was in the back. The person eating got up to answer the phone. No sign, no greeting, and I guess no service
  • VV
    Victoria Vandenbeld
    Oct 14, 2025
    5.0
    The employees are so welcoming and fun! At this location I can always expect the employees to make my food fast! Mia and Mo are always extremely fast at making food even during a game weekend rush. Thank you for being you!
  • TG
    Trey German
    Oct 8, 2025
    1.0
    Order was incorrect
  • MA
    Mitchell Anthony
    Aug 26, 2025
    5.0
    I've ate here probably half a dozen times and it's always been good. The lunch box deal ya'll offer is a great deal. It was 25 for two of them and if you haven't tried it, RUN THERE NOW. I think it's like a dollar maybe two more but you get a fullest bag of chips I have ever received in my 33 years. A big cookie. And for some reason a quarter slice of pickle that 100% has no business being that good. Seriously, they must be the love creation of some Mad Pickle Flavor Scientist who thankfully uses His Powers for Good.
  • KL
    K L
    Jul 29, 2025
    1.0
    Always delivers to the wrong spot then if I ask for a refund or to actually receive my food they gaslight me it’s as simple as training your drivers on the proper location and refunding items which are services not rendered. That’s basic commerce law if I sign a contract w your store to deliver items to my door if that doesn’t happen I need a refund do not gaslight me like I am the problem it’s bad service you could have saved me the trouble of calling my bank and if I am injured trying to deal with this that is on you I’ve had to go out looking for my items in the snow because they are always sent to the wrong place. Look at the address of it says 1574 Apt 6 do not leave the order there it’s the next building take responsibility