Food Quality
Many customers reported receiving cold, stale, or poorly prepared food, leading to dissatisfaction with their meals.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
AI Ordering System
The implementation of an AI ordering system in the drive-thru has been met with significant criticism, with customers finding it frustrating and ineffective.
Cleanliness
Several customers noted cleanliness issues in the dining area and restrooms, impacting their overall experience.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food during their visits.