Papa Johns Pizza

Reviews

• JL

  John Lahmon

  3 days ago
  1.0
  I ordered online tonight and arrived to pick it up. While standing in the lobby waiting for my order I witnessed an employee spit into a trash can located next to where the pizza exit the oven. I also watched another employee who was eating (I assume during a break) lick his fingers, wipe them in his pants and walk directly into the kitchen to retrieve food from the oven. I asked for a manager (who ironically was standing next to the employee who licked his fingers) to request a refund and explain why. He did not appear surprised to what I said, did not appear to care about it and offered no apology. In fact, his only words to me were, “It’s fully refunded”. I don’t know that I’ll ever return out of concern for the unsanitary conditions
• HH

  Holden Huffaker

  Oct 14, 2025
  1.0
  (Alexis Ferguson, attitude over the phone. Snotty. Know it all “manager”) Hang up on me all you want. The call was recorded and sent to the folks that gave you a job. Keep that snotty attitude in middle school where it belongs. I called Papa John’s today to check the status of my pizza delivery, which had been pending for over an hour and a half. The representative who answered, Alexis Ferguson, was noticeably unprofessional and dismissive. After I explained the delay, she stated that their store was “understaffed” and that deliveries had been “tossed over to DoorDash.” I calmly mentioned that customers should be informed if their orders are being outsourced to a third-party service, as we’re paying Papa John’s directly and deserve transparency. Instead of handling the conversation respectfully, she abruptly hung up and canceled my order without notice. I immediately placed the same order with Domino’s and was treated with professionalism and courtesy — a clear contrast in customer service. It’s disappointing that paying customers are met with hostility when simply asking for an update. Staffing challenges are understandable, but rudeness and poor communication are not. If this is how management allows employees to treat customers, I’d strongly encourage others to take their business elsewhere. Papa John’s — please ensure your staff receive proper training in communication and professionalism. Respect goes a long way in retaining customers.
• SP

  Sylvi Poole

  Oct 12, 2025
  5.0
  grandkids favorite
• FS

  Fernando Santos

  Sep 7, 2025
  5.0
  Excellent pizza, delicious
• MR

  Marshall Roehr

  Sep 3, 2025
  1.0
  I was an Uber pickup driver. Showed up 30 minutes before close and they were already closed. They didn't come talk to me or let me know why they had closed. I waited for 30 minutes and could not confirm what happened to the order.

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