Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jerome Subway® Restaurant at 393 Democracy Way brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous customers reported poor service, including long wait times, unhelpful staff, and rude behavior from employees.
Food Quality
Feedback on food quality was mixed, with some praising fresh ingredients while others complained about stale or poorly made sandwiches.
Cleanliness
While some reviews noted a clean environment, others highlighted significant cleanliness issues, particularly in the bathrooms and food areas.
Staff Performance
Some employees received praise for their friendliness and efficiency, while others were criticized for their lack of engagement and professionalism.
Operational Hours
Customers expressed frustration over inconsistent closing times and early closures, leading to confusion and inconvenience.
SH
Sandra Hepworth
Oct 18, 2025
1.0
I sat in the drive-through for about 30 minutes and was never acknowledged. I eventually pulled up to the window, but the employee still ignored me. There were no other customers, yet the worker wasn’t helping anyone or taking orders. The lack of service was unbelievable—no greeting, no response, nothing. I wouldn’t recommend this Subway at all; it’s a complete waste of time and you won’t get helped.