Wendy's

4.0
1501 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1275 West Broadway, Idaho Falls, ID
83402, United States

Hours

Reviews

4.0
1,501 reviews
5 stars
669
4 stars
445
3 stars
211
2 stars
75
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service quality, with some praising friendly staff while others reported poor communication and order accuracy.

Food Quality

Food quality is inconsistent; some customers enjoyed their meals while others received cold or poorly prepared items.

Cleanliness

Generally clean environment, but some reports of dirty restrooms and floors.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer frustration.

Speed of Service

Service speed varies; some customers experienced quick service while others faced long waits.
  • BT
    Bethanie Twede
    Nov 4, 2025
    3.0
    I cannot eat gluten so eating out can be difficult for me. It's obvious when staff understand allergies and how they relate to the foods they serve. When I asked about food allergies here, the staff was happy to ask, but came back and told me they were not trained or certified to let me know which items on their menu were gluten free, which is frustrating. It doesn't take any special training outside of staff being able to read a sheet that identifies common allergens for each menu item. I've seen it at many other restaurants and always gives me a sense of security when I eat at those places I don't blame the staff, but honestly Wendy's management should just invest in a little extra training for their staff to know how to check foods. People in the food industry should understand food allergies. Or at the very least make allergy info more available on their website so people can feel safe ordering food.
  • CJ
    Caleb Jolley
    Oct 26, 2025
    5.0
    Anthony was very kind and pleasant. He was great at explaining the menu and offering suggestions for a good meal. My order was ready quickly, hot, and fresh.
  • TM
    Tyce McCracken
    Oct 26, 2025
    1.0
    There’s nothing worse than McDonald’s, oh wait, it’s Wendy’s. Overall, not just this location. The quality of the food is gone horribly wrong. The proportions are 90% less than before, and I have proof. I paid $ 4.59 for this Junior bacon cheeseburger with a thicker bun than meat, and this isn’t the first time it’s happened. I’ll be boycotting tell further notice.
  • JW
    Jeanie Winstrom
    Oct 18, 2025
    5.0
    Excellent burger and friendly service.
  • MM
    Misti Mobley
    Oct 15, 2025
    1.0
    Waited nearly an hour for our online order and never got it. Got a refund and left. Would’ve been faster to eat at LongHorn or Olive Garden next door than here for "Fast Food".

Frequently Asked Questions About Wendy's

Is Broadway Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.