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Wendy's

3.9
(1263 reviews)

Business Details

(208) 522-5322

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1333 Northgate Mile, Idaho Falls, ID
83401, United States

Hours

Reviews

3.9
1,263 reviews
5 stars
555
4 stars
357
3 stars
186
2 stars
56
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude or unprofessional behavior from staff, particularly in the drive-thru and during phone interactions.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and instances of food poisoning.

Cleanliness

Customers frequently noted that the dining area and kitchen were dirty, with unclean tables and floors being a common complaint.

Order Accuracy

Many customers experienced problems with their orders being incorrect or incomplete, leading to frustration and disappointment.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items, indicating that there are positive experiences to be had.
  • MC
    Monique Cleavenger
    Feb 17, 2026
    1.0
    I went through the drive-through lastnight , I asked for a Caesar salad And I asked if I could get a spicy crispy chicken instead of a grilled chicken and they said that was okay And when I got home, I opened the salad. The chicken wasn’t even cut up and it was a regular crispy chicken not spicy and so I called to ask if I could get a refund and the manager who answered the phone was really mean and then I said that I didn’t get a receipt and she said to come in and figure it out and then hung up the phone on me. I never make complaints about anything, but with how she handled the phone call was very unprofessional, especially when I was super nice on the phone Just trying to explain what happened.
  • TC
    Tyrell Cellan
    Feb 6, 2026
    5.0
    Ordered online and picked up in store. I've been craving bacon so I got the bacon classic. My kids got kids meals that came with a toy each. Way more affordable and better tasting than an M fast food place.
  • RS
    Richard Snyder
    Jan 6, 2026
    4.0
    Wendy's is always good.
  • HH
    Hank Houser
    Dec 28, 2025
    4.0
    Salads were formerly good, however, they got smaller and pricier. Burgers are still juicy and good. Drive thru is slow, inside is faster.
  • KA
    Kelsee Allison
    Nov 28, 2025
    2.0
    We went through the drive through and my son got chicken nuggets kids meal with BBQ sauce, my husband got his meal, and I just got 4 pc chicken nuggets. I don't usually get sauce with my nuggets but today I was feeling some honey mustard. My husband didn't hear me say honey mustard and told them no sauce for the nuggets. I told him I wanted honey mustard, so he asked for honey mustard at the window THEY CHARGED HIM for the honey mustard that should have come with the nuggets in the first place. Granted it was only 50 cents, but to charge for something that should come standard with the order is absolutely ridiculous. The nuggets were soggy too. Do better Wendy's.

Frequently Asked Questions About Wendy's

Is Idaho Falls #2 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 1333 Northgate Mile, Idaho Falls?

The drive-thru at Wendy's in Idaho Falls is open from 6:30 AM to 11:00 PM Monday through Thursday, 6:30 AM to 11:30 PM on Friday and Saturday, and 8:00 AM to 10:00 PM on Sunday.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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