Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Idaho Falls Subway® Restaurant at Parkway Plaza brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Mixed reviews on customer service; some praised friendly staff while others reported unprofessional behavior and long wait times.
Food Quality
Concerns about food quality, including stale bread, incorrect orders, and hygiene issues, were frequently mentioned.
Cleanliness
Reports of cleanliness varied, with some customers noting clean environments while others reported unsanitary conditions.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect toppings.
JA
Junior Alvarado
Feb 7, 2026
1.0
Terrible went in February 6th around 6 and the guy working was terrible whoever made my subway just threw stuff in there not caring was missing stuff that was on the receipt. When I called the guy on the phone he was unprofessional should get fired
WW
Willy Wonka
Feb 6, 2026
1.0
Terrible customer service. I was genuinely amazed
KD
Katherine Daylong
Nov 25, 2025
1.0
I ordered probably one of the most simple and easy sandwiches: subway club. 6", white bread. Not toasted. Provolone cheese. Extra mayo. Lettuce, tomatoe, pickles and olives.
I should have known something was wrong when it took your incompetent team 15 minutes to make said sandwich.
The meat was tuff, and tasted racid, or maybe it was the Swiss cheese that tasted rancid instead of the provolone I asked for. Do you even carry Swiss? My guess is I don't want to know...
The extra mayo i asked for would have been much appreciated to try and help soften the toasted bread(which i didnt ask for), that im guessing you did to try and hide how old hard and stale the bread was. Yeah, I know that trick too, but it doesn't work. And apparently 4 veggies is too difficult for your team, or maybe you ran out of tomatoe and chose not to tell me.
I tried to push through, and eat it, I really did. But it was so hard I couldn't even swallow it.
Needless to say, I will not be coming back.
Coming from a former subway employee, this was just pathetic. This job is not hard and i really don't understand how you can get such a simple order so wrong. Especially with the manager and what looked like the regional manager present.
Zero stars. Do not and will not recommend.
MW
Mary-Ann Louise (Wizardpee)
Nov 22, 2025
4.0
They did away with flatbread. I don't know who I am anymore.
JF
james farber
Nov 4, 2025
5.0
We were in there yesterday, the manager in there was great! They were really busy, but she got taken care of, and was very helpful and friendly.