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Jimmy John's

3.6
(478 reviews)

Business Details

402 S Utah Ave, Idaho Falls, ID
83402, United States
(208) 542-0555

About

Sandwich Restaurant

Location

Jimmy John's
402 S Utah Ave, Idaho Falls, ID
83402, United States

Hours

Reviews

3.6
478 reviews
5 stars
203
4 stars
92
3 stars
51
2 stars
29
1 star
103

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times for both drive-thru and delivery, often exceeding the expected 'freaky fast' service.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.

Food Quality

While some customers enjoyed the sandwiches, others reported issues with freshness and portion sizes, leading to dissatisfaction.

Customer Service

Several reviews mentioned poor customer service experiences, including unhelpful staff and lack of empathy in handling complaints.

Cleanliness

Multiple customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
  • DJ
    drae jenks
    Feb 17, 2026
    1.0
    Slow, took an hour to get me my sandwich
  • JJ
    Jenny
    Dec 29, 2025
    1.0
    I bought a sandwich here on the evening of 12/28/25 a Vito with no sauce and added mayo. I work graveyard shift, so I didn't look at the sandwich until my lunch at 2a.m. I was horribly disappointed to see that I had nothing on my sandwich but 2 tomatoes and a few strands of lettuce and onion. Mind you,we were the only people in the drive thru *it was around 830 p.m.* and there were no customers in store either. With that being said, it took about 10 min to make my sandwich. I don't know exactly what they were doing in there, but they certainly weren't making my sandwich that for sure! Thank you Jimmy John's making me starve at work! This location is constantly messing up orders and I've given them chance after chance, but im done! I will no longer ever go to this Jimmy Johns again! Do better! This place is a complete embarrassment!
  • NS
    Nichole Smith
    Dec 4, 2025
    1.0
    We ordered food at 5:06 pm through Jimmy John’s app and didn’t get our food until 6:09 pm. They are 1.4 miles from our house. They did not send one of their own drivers they used Uber. They should no longer call themselves “Freaky fast”. We will not be ordering Jimmy John’s delivery anymore.
  • MH
    Mary Howard
    Nov 19, 2025
    1.0
    Over an hour to receive my food had to go back to work and didn’t get to eat my sandwich
  • DB
    dakota bybee
    Nov 19, 2025
    1.0
    Waited in the drive thru for 20 minutes for them to refuse my money. I was trying to pay with cash, so it's not like my card declined.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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