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Dairy Queen Grill & Chill

3.4
(1249 reviews)
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Business Details

1562 E 17th St, Idaho Falls, ID
83404-6367, United States
(208) 524-3251
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1562 E 17th St, Idaho Falls, ID
83404-6367, United States

Hours

Reviews

3.4
1,249 reviews
5 stars
441
4 stars
264
3 stars
182
2 stars
117
1 star
245

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and incorrect orders, indicating a lack of efficiency and organization among staff.

Food Quality

Several reviews mentioned that the food was often cold, poorly prepared, or not fresh, leading to dissatisfaction with the overall dining experience.

Cleanliness Concerns

Numerous customers expressed concerns about the cleanliness of the restaurant, including dirty floors and unsanitary conditions in food preparation areas.

Staff Behavior

Feedback highlighted inconsistent staff behavior, with some employees being friendly and helpful, while others were reported as rude or unprofessional.

Pricing Issues

Customers frequently commented on the high prices relative to the quality and portion sizes of the food, leading to perceptions of poor value.
  • AC
    Alex C
    Feb 5, 2026
    3.0
    Mah, messed up order a bit and mediocre food.
  • AG
    Austin Giannini
    Jan 30, 2026
    1.0
    A bunch of teens that are clearly incapable of performing their tasks. Sad because I love DQ but when they are all giggling and joking around and can’t focus on their jobs the lose service for the business. Missing foood and drinks gave us blizzards with no lids.
  • JB
    Juan Carlos Lopez Briones
    Jan 25, 2026
    5.0
    You just have to go.
  • DM
    Darady Michaelson
    Dec 23, 2025
    1.0
    The ice cream was not creamy like it has been in the past. Tasted like the cheap ice cream you get at a buffet. I went there because I’ve always loved DQ’s white and creamy soft serve but was very disappointed by the yellowish icy stuff I got tonight. Perhaps the franchisee is trying to cut costs or the machine needs new blades? All I know is I won’t be returning.
  • CT
    Chayla Teske
    Dec 3, 2025
    2.0
    Slower than slow. Literally 2 cars in the drive through and our small order and waited over 15 minutes...
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Idaho Falls?

Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Thursday, 10:00 AM to midnight on Friday and Saturday, and 11:00 AM to 10:00 PM on Sunday.

What type of food and treats does Dairy Queen Grill & Chill offer?

They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes from DQCakes.com.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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