Customers frequently reported long wait times, both in the drive-thru and for dine-in orders.
Food Quality
Many reviews indicated that the food quality was inconsistent, with complaints about cold or poorly prepared items.
Cleanliness
Several customers noted issues with cleanliness in the restaurant, including dirty floors and unsanitary conditions.
Staff Behavior
Feedback highlighted mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Value for Money
Customers expressed concerns about high prices relative to the quality and portion sizes of the food.
DM
Darady Michaelson
Dec 23, 2025
1.0
The ice cream was not creamy like it has been in the past. Tasted like the cheap ice cream you get at a buffet. I went there because I’ve always loved DQ’s white and creamy soft serve but was very disappointed by the yellowish icy stuff I got tonight. Perhaps the franchisee is trying to cut costs or the machine needs new blades? All I know is I won’t be returning.
CT
Chayla Teske
Dec 3, 2025
2.0
Slower than slow. Literally 2 cars in the drive through and our small order and waited over 15 minutes...
CC
corey clark
Nov 6, 2025
5.0
Really good food! My blizzard was so good! Very friendly workers!
DS
Desiree Shetka
Nov 2, 2025
5.0
Anyways clean! Everyone always has a positive attitude! I love coming in when I can!
MC
Maxwell Codd
Oct 26, 2025
2.0
Their floor is sticky and we can see footprints in the grease and grime encompassing the restaurant. The worker brought my blizzard out and dumped the whipping cream on the floor.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Idaho Falls?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Thursday, 10:00 AM to midnight on Friday and Saturday, and 11:00 AM to 10:00 PM on Sunday.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill provide facilities for families and children?
Yes, the location is family-friendly and offers booster seats, high chairs, wheelchair accessibility, and restrooms, making it good for kids and families.
Is there seating available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill provides seating for its customers.
Can I order food online or use a drive-thru at Dairy Queen Grill & Chill?
Yes, you can place orders online through their website and also use their drive-thru service for convenient pickup.
How can I get exclusive deals from Dairy Queen Grill & Chill?
You can download the Dairy Queen app for exclusive deals and mobile rewards.
Where is Dairy Queen Grill & Chill located in Idaho Falls?
It is located at 1562 E 17th St, Idaho Falls, ID 83404-6367.
What nearby food options are available close to Dairy Queen Grill & Chill?
Nearby food options include Papa Murphy's for pizza and Idaho Falls Black Bear Diner for breakfast and brunch.
Are there coffee and smoothie shops near Dairy Queen Grill & Chill for a refreshing drink?
Yes, The Drink Factory and Java Espress are nearby coffee shops and smoothie bars where you can enjoy beverages before or after your visit.
What other services and shops are close to Dairy Queen Grill & Chill that customers might find useful?
Nearby services include Don Aslett's Cleaning Center for home cleaning supplies and Metamorphosis Salon for beauty and hair care treatments.