Subway

3.6
219 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Hayden Subway® Restaurant at 9170 Hess Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9170 Hess Street, Hayden, ID
83835, United States

Hours

Reviews

3.6
219 reviews
5 stars
100
4 stars
36
3 stars
24
2 stars
15
1 star
44

What are people saying?

AI-generated from recent customer reviews

Hygiene Issues

Multiple reviews highlighted concerns about cleanliness, including dirty tables, unsanitary conditions, and employees not following hygiene protocols.

Inconsistent Service

Customers experienced varying levels of service, with some praising individual employees while others reported poor customer service and unhelpful staff.

Food Quality

Many reviews mentioned issues with food quality, including stale bread, missing ingredients, and poorly made sandwiches.

Stock Availability

Several customers noted that the location frequently ran out of key ingredients, impacting their ability to order desired items.

Positive Employee Recognition

A number of reviews specifically praised certain employees for their excellent service and sandwich-making skills.
  • EE
    Eric Emery
    Dec 24, 2025
    2.0
    Roll the dice! Often missing or not planned/prepared ingredients, will handle money and food without changing gloves, no hair nets plus big long scraggly beards with no beard nets... the only constant is every time I have been to this location the employees make you feel like you stole their favorite toy for daring to make them get up and do any actual work. Wife and I very sick after last visit... how the manager or owner is still in their position is a mystery. If you have enough extra time, hit up the Wal-Mart subway instead for better luck.
  • TB
    Thomass Blatts
    Nov 30, 2025
    5.0
    Holy smokes I eat at subway a lot but this one right here if you get the chance of Danny making your sub he does a phenomenal job at making the sandwiches. In fact I don’t want anyone making my sandwich besides Danny he deserves a raise 100% thank you Danny and have a blessed day.
  • BD
    Braden Davis
    Nov 16, 2025
    1.0
    Gave me a frozen cookie and made me pay full price but he unpluged the toster and told me he cant toast my cookie
  • JJ
    JEWELZ
    Oct 23, 2025
    2.0
    The worker was absolutely awesome, but the bread was on the stale side. Close to where we were staying. Decent prices.
  • ZV
    Z Viper
    Oct 16, 2025
    1.0
    I came to this location 40 minutes before the 8:00 PM close of business sign that was stuck to the window. All of the chairs were on top of the table, but all the lights were on, so I was unsure whether they were open for business or not. I felt something was off or that maybe somebody may be in danger so I knocked a few times. As I walked back to my car and opened the door, a man walked to the front door opened it saying “sorry I was in the bathroom. “ I asked, are you guys still open? He responded with we are out of lettuce and deli meats. Obviously, after waiting outside of the business and Knocking as long as I did to be greeted like that, I was definitely not going to purchase food for my family from that location. As a member of management myself, I can say this, new leadership needs to be involved because that place is absolutely horrible. In contrast, I drove over to the subway inside of the Walmart in Coeur d’Alene and received probably the best service I’ve ever received at a subway in my entire life. As far as the previous location goes. The man did not to have appeared to have washed his hands, did not appear to want to service anybody, and the entire building looked like it was closed. He wanted to shut the location down early and wanted to go home. I do hope with proper training and possibly some new leadership that location can be turned around I am not sure whether that is a corporate location or franchise but either way best of luck

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 9170 Hess Street, Kootenai, Hayden, ID 83835, United States.

What are the operating hours of the Subway at 9170 Hess Street?

Subway is open daily from 10:00 AM to 8:00 PM.