Many customers reported slow service, with multiple instances of long wait times for both in-store and delivery orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing ingredients and wrong items being delivered.
Customer Service
Feedback indicated a lack of friendly and attentive service, with several customers experiencing rude interactions with staff.
Food Quality
While some customers praised the taste of the sandwiches, others expressed disappointment over portion sizes and ingredient quality.
KH
Kaitlin Hergert
Jan 5, 2026
2.0
I used to work at Jimmy John’s, I love their sandwiches. But I found an animal hair in the end of my sandwich (I don’t have any pets so it couldn’t be mine). I told the staff, and they apologized but didn’t seem to care. That’s really gross, so even though I love JJ sandwiches I will not be going back to this location.
DB
David B
Dec 19, 2025
3.0
Sorry, running out of bread earns you 3 stars. The wrap I HAD to buy because they ran out of bread was flavorless. Just lettuce and tortilla mainly, just a hint of mayo if any. I’ve been to jimmy johns many times and it’s typically great. This is experience is a first for me.
ZJ
Zee Jensen
Dec 13, 2025
3.0
I'm very concerned with workers handling food with gloves then jumping into register, then back to prepping with out changing gloves. Also being on their phone with the same gloves and touching food after or touching the computer screen...Seriously? Crossed contamination!
RM
REPO MONSTER
Nov 7, 2025
5.0
Just wanted to share how good this Jimmy Johns has been to us. The people are always nice, the food is made how we ask, and they even accommodated my wierd request for a cup of pickle juice! I'm hooked on their pickles, and fun fact u can buy a jar of 8 for just over 7 bucks. Thanks for making our experience great and exceeding our expectations!
RR
Reactions
Oct 15, 2025
2.0
Walked in today and the guy at the register just starred at me... I had to ask him if he was ready... his reply "yeah." Also got 2 sandwiches which totaled $50... spent $50 to get a stare down...