Customers frequently praised the friendly and accommodating staff, although some noted inconsistencies in service speed.
Food Quality
While many reviews highlighted the delicious pizza and generous toppings, there were complaints about undercooked or poorly prepared items.
Atmosphere
The restaurant is described as having a cozy, family-friendly atmosphere, making it a popular choice for gatherings and celebrations.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, feeling that it was too high for the quality received.
Inconsistency
There are mixed reviews regarding the consistency of food quality and service, with some customers experiencing great meals while others faced issues.
KD
KC Doyle
2 days ago
1.0
Pizza Factory has been my favorite since I was a child. We drove from Caldwell to try this one out. The experience was so strange. The two young.men working were awkward and it was hard to communicate. They forgot items on my order. I had to ask for my salad bowl, then cups, and finally when they brought the pizzas, no plates. They were out of multiple veggies so I could not get a combo, not sure how that happens. SUCH A LET DOWN!
MS
Machelle Siegel
Dec 25, 2025
5.0
This has been a crazy year for my family to say the least. We decided to go out for some pizza on Christmas Eve and found ourself laughing that in all the places to be we found a small sanctuary of relaxation. Although we felt extremely guilty for the 2 men working they were very busy and people were not being the friendliest to them. They still had Christmas spirit and made my Christmas start off very peacefully and we'll perfect. Thank you so much for being open on Christmas Eve and it will become a family tradition as long as your open. Thank you again for taking care of us.
DA
Drubadub Adub
Dec 19, 2025
5.0
Always a Great experience here st Pizza Factory. We won't even step foot into the other places in town... they don't compare.
JJ
JezElling
Dec 5, 2025
5.0
Fun time with karaoke. The place drew in people just to sing.
MO
michael odorcic
Nov 25, 2025
1.0
It was absolutely horrible.Ordered a couple different items and it was my very first time ordering from there. And everything was lumpy and cold and smashed together when delivered. I will never order from there again or recommend them to anyone. Save your money. Zero stars if I could.