Mixed reviews on food quality; some praised the pizza while others found it lacking in toppings and freshness.
Service Issues
Numerous complaints about slow service, incorrect orders, and understaffing during busy times.
Atmosphere
Generally positive feedback on the cozy and friendly atmosphere, with some noting it as a great place for families.
Pricing Concerns
Several customers expressed dissatisfaction with high prices relative to the quality and quantity of food received.
Staff Friendliness
Many reviews highlighted the friendly and accommodating nature of the staff, contributing to a positive dining experience.
DD
David
Jan 25, 2026
1.0
Dollar store spagette sauce .desguised as pizza sauce .calzone birnt all through. Dude tolde me at 17 dollars thats what i get . Eorst food ever. Frozen pizza at 4 dollars much better. Only one person in the restaruant to handle everytihng by himself. He did great for having no back up
Managigment .no good. Food . Horrible. Wouldnt give me my money back .only had one bite. Never go here. You can do better at home after dollar store shopping.
DJ
Dawn Johnson
Jan 19, 2026
5.0
Happened to be in Emmett, was hungry, came across the Pizza Factory . . . DELICIOUS pizza! Wonderful crust, fresh, the double cheese I ordered really did come with double the delicious cheese. Nice people. I gave the atmosphere a 5 because I like rustic, old-fashioned kind of places, not the super polished glitzy places with lousy pizza. Next time I’m in Emmett, definitely stopping by, again, this time ordering a whole pizza so I have some to take home. Thank you!
HH
Hamz13
Jan 17, 2026
3.0
Idk what happened but the new recipe for the boneless wings sucks spicy wings are soggy but yet not enough sauce and the garlic parm boneless wings used to be to die for now it’s just bland and seems like there’s no Parmesan on them at all just oil that slightly tastes like garlic everything else is great but I used to tell people to come to this place for the wings and now they are just mediocre
KD
KC Doyle
Jan 10, 2026
1.0
Pizza Factory has been my favorite since I was a child. We drove from Caldwell to try this one out. The experience was so strange. The two young.men working were awkward and it was hard to communicate. They forgot items on my order. I had to ask for my salad bowl, then cups, and finally when they brought the pizzas, no plates. They were out of multiple veggies so I could not get a combo, not sure how that happens. SUCH A LET DOWN!
MS
Machelle Siegel
Dec 25, 2025
5.0
This has been a crazy year for my family to say the least. We decided to go out for some pizza on Christmas Eve and found ourself laughing that in all the places to be we found a small sanctuary of relaxation. Although we felt extremely guilty for the 2 men working they were very busy and people were not being the friendliest to them. They still had Christmas spirit and made my Christmas start off very peacefully and we'll perfect. Thank you so much for being open on Christmas Eve and it will become a family tradition as long as your open. Thank you again for taking care of us.