Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and neglect.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.
Food Quality
Inconsistent food quality reported, with some customers receiving cold or poorly prepared items, while others enjoyed their meals.
Speed of Service
Consistently noted slow service, especially during peak hours, leading to long wait times for both in-store and drive-thru customers.
Cleanliness
Reports of unclean dining areas and poor maintenance, contributing to a negative dining experience.