Customer Service
While some employees received praise for their friendliness and helpfulness, others were reported as rude or inattentive, leading to mixed experiences.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a consistent issue with order fulfillment.
Food Quality
The food quality received mixed reviews; while some found it delicious, others reported cold or poorly prepared items.
Service Speed
Customers frequently noted long wait times, particularly during busy hours, which detracted from their overall experience.
Ordering Process
The new ordering system, which requires customers to order from a distance, was criticized for being inconvenient and ineffective.