Dutch Bros Coffee

4.7
751 reviews

About

Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.

Details

  • DeliveryNot available
  • TakeoutAvailable

Location

Dutch Bros Coffee
1680 Northwest Blvd., Coeur D'Alene, ID
83815, United States

Hours

Reviews

4.7
751 reviews
5 stars
607
4 stars
83
3 stars
29
2 stars
9
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praise the friendly and engaging staff, there are several complaints about rudeness and poor attitudes from specific employees.

Drink Quality

Most customers enjoy the drinks, describing them as delicious and consistent, although there are occasional reports of incorrect orders and dissatisfaction with specific beverages.

Speed of Service

While many reviews highlight fast service, some customers express frustration with long wait times and confusion in the drive-thru process.

Atmosphere

The overall vibe is generally positive, with many customers appreciating the cheerful environment, though some noted a recent decline in staff enthusiasm.

Pricing Concerns

Several customers mention that prices have increased and express frustration over the perceived value compared to other coffee shops.
  • KM
    Katie Mintken
    Nov 8, 2025
    2.0
    This isn’t the first occasion but on 11/5 Audrey was closing and was very rude yet again. Her attitude is as if she hates her job. Gets an attitude if you don’t order quickly enough, gets frustrated when offering a phone number instead of an app to earn points. Not only has she had an attitude but she rolls her eyes right in front of paying customers and that’s not good customer service. On top of her horrible attitude towards customers she messes up at least 1-2 of our drinks every time we’ve come through, then gets upset and irritated if we ask her to fix/remake the mistake. Tried giving the benefit of the doubt and a second chance since everyone has bad/off days but this clearly isn’t the issue.
  • DW
    Dylan Walker
    Sep 8, 2025
    2.0
    We showed up to get coffees, we were making our order. We initially asked for medium coffee and switched it to large. The guy who took our order in their drive thru walked up to the other window to relay our order but in doing so was complaining about how we didn’t initially tell him we wanted a large. Thinking we couldn’t hear him speaking very loudly about it through the windows. The lady who handed us our coffees was nice. But that aside customer service brings back customers. Openly complaining about a customer isn’t cool.
  • GR
    Gayle Riley
    Aug 25, 2025
    5.0
    The lines to get in the Drive-Thru are a bit confusing, but the service is very quick and my drink was wonderful!
  • AS
    Ashley Stone
    Aug 24, 2025
    5.0
    The crew this morning (8/24/25, 9 am) is truly exceptional! They went above and beyond to help us out after we accidentally ordered to the wrong location. The drinks turned out perfect and we were so grateful they helped us out!
  • MM
    Matt Asplund (mwasplund)
    Aug 21, 2025
    3.0
    Nice little coffee place, coffee was ok but they couldn't make the coffee in togo mugs and wasted 4 cups making americanos.

Frequently Asked Questions About Dutch Bros Coffee

What sugar-free flavors do you offer?

Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.

What drinks are caffeine-free?

We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!