Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
Location
Hours
Reviews
4.7
943 reviews
5 stars
759
4 stars
118
3 stars
27
2 stars10
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates inconsistent customer service, with some staff being friendly and upbeat while others displayed rudeness and lack of professionalism.
Drink Quality
While many customers praised the drinks as delicious and well-made, there were complaints about incorrect orders and drinks being served lukewarm.
Atmosphere
The overall vibe is generally positive, with many customers appreciating the friendly and fun atmosphere created by the staff.
Speed of Service
Service speed varies, with some customers experiencing long wait times due to staff distractions, while others noted quick and efficient service.
Cleanliness Issues
Some reviews mentioned concerns about cleanliness, particularly regarding mold and water damage in the drive-thru area.
- PBPenny BlueOct 26, 20251.0The blonde girl at the walk up talked to her friends for 15 minutes not making drinks and when her friends said “you should probably do your job” she whiningly said “uggh i don’t want to” and then kept talking to them.. while we were standing right there waiting for our drinks to be made. She was extremely rude and disrespectful and should not be working there.
- ADAnnie DonohueOct 26, 20251.0My friend and I walked to the counter to order before our 8 hour long drive we had to do today. Instead of making our drinks she talked to her 2 friends at the counter. When the friends saw us waiting there they asked, "oh hey sorry do u need to order?" And we said "no we're just waiting for our drinks" then the worker said, "Someone else is making them... I think." Then proceeded to do no work and keep talking to friends. The Dutch bros line was huge and there was 3 people working... well actually 2 because she was just talking to her friends. After waiting for awhile a fellow Co worker asked her to please start helping make drinks and then our drinks started to get made. The bad worker was very blonde and tbh deserves to have a warning or get fired. Very entitled, bad customer service. I've only left good reviews at places so I swear I'm not a mean person... she was that bad.
- JDJ DOct 9, 20255.0I will never go to Starbucks if there’s a Dutch Bros around! The drinks I’ve had were all delicious and the staff is fun and friendly every single time!
- EJEthan JamesSep 25, 20251.0Im here regularly and the drinks and service is fine but in the drive thru i can see and smell mold and water damage. It’s disgusting and i can only wonder if my drinks are getting contaminated with it.
- MGMoon GSep 15, 20255.0The people there are fantastic and so is the coffee!
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the operating hours of Dutch Bros Coffee at 118 W. Hanley Ave.?
Dutch Bros Coffee at 118 W. Hanley Ave. in Coeur D'Alene is open daily from 5:00 AM to 11:00 PM.
Can I order Dutch Bros Coffee drinks ahead of time?
Yes, you can place orders ahead via the Dutch Bros app or the online ordering links for curbside pickup, but delivery is not offered directly by Dutch Bros.
How can I earn points for rewards at Dutch Bros Coffee?
Earn 3 points for each dollar spent at Dutch Bros with no limit on total points. If you forget your phone, give your broista your phone number to earn points.
Are there sugar-free flavor options available?
Yes, sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, seasonal peppermint, coconut, raspberry, peach, and strawberry.
Does Dutch Bros Coffee offer any special promotions or freebies?
On the first Wednesday of every month, you can get a free sticker with any drink purchase while supplies last, and you can also receive a free birthday drink by downloading the Dutch Bros app.
What payment methods are accepted at Dutch Bros Coffee?
Dutch Bros accepts cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with the local location about personal check acceptance.
Where can I find nearby entertainment or activities after visiting Dutch Bros Coffee?
After your visit, you might enjoy nearby Lake City Highland Dance for dance activities or explore local shops like Jake’s Dry Dock and various retail stores in the vicinity.
Are there nearby automotive services close to Dutch Bros Coffee?
Yes, you can find automotive services nearby such as Valvoline Instant Oil Change, Quality Auto & Marine Repair, Complete AutoCare, and North Idaho Transmission & Auto Care.
What nearby financial services are available near Dutch Bros Coffee?
Close to Dutch Bros Coffee are U.S. Bank, U.S. Bank ATM, Horizon Credit Union, Financial Advisors at U.S. Bancorp Investments, and Paycheck Connection for your financial needs.
What types of drinks does Dutch Bros Coffee offer for kids?
Kids can enjoy Not-so-Hots®, Sparkling Sodas, Dutch Shakes, and Smoothies at Dutch Bros Coffee.