Chipotle Mexican Grill

2.8
241 reviews
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About

Mexican Restaurant
Chipotle Caldwell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5005 Cleveland Blvd, Caldwell, ID
83605, United States

Hours

Reviews

2.8
241 reviews
5 stars
70
4 stars
35
3 stars
17
2 stars
24
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff being rude, inattentive, and unprofessional.

Food Quality

Customers reported inconsistent food quality, including undercooked rice, burnt items, and insufficient portions.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions noted by multiple reviewers.

Management Issues

Several reviews pointed out a lack of effective management, with staff appearing untrained and unmotivated, leading to poor customer experiences.

Order Accuracy

Many customers experienced issues with incorrect orders, particularly with online and mobile orders, leading to dissatisfaction.
  • RS
    Rafael Salazar
    Jan 4, 2026
    4.0
    Me fué muy bien con la comida, pero mi amigo le encontró reparos, se esmeran por dar un buen servicio y el lugar es bonito con baños bien presentados
  • RH
    ramen hair
    Dec 29, 2025
    1.0
    No matter how many times me and my wife try to order food from this location it always comes without key items. Extremely disappointed.
  • TJ
    Todd W. Johnson
    Dec 21, 2025
    1.0
    After reading the reviews of this place I pulled into the parking lot and I was getting out and just thought I'd check the menu out and seen all the reviews and decided against this place. I've never eaten here before and I guess I won't either unless I see the reviews change
  • BS
    Becky Sauceda
    Dec 12, 2025
    2.0
    Walked in on Friday Dec 12th about 2:20 ish PM. It was my husband and myself. There was one worker in the front who did not acknowledge us as we came in nor did she acknowledge us when we walked up to order. Whatever she was doing was more important than greeting the customer. Another worker from the back finally came up and asked us what we wanted to order. The 2nd worker was a bit better in attitude but the first worker had a complete "I don't want to be here" attitude and kinda "tossed-slid" our salad bowls down on the counter when she was done sealing them. She did the same with the guac and dressing after she packed those up. Be better. Work better. Act like you're thankful you have a job, girl.
  • JP
    Jacquie Penny
    Dec 3, 2025
    1.0
    Pictures should speak for themselves. We walked in and to no workers anywhere and food was running low. Finally one worker came out from back and helped the family of 4 in front of us. We asked the worker if he was the only person there. He said his manager had everyone on a break and manager was on a break also. He said but I will go get the manager. The manager came out and said we are running low on food so you'll have to wait while we cook it. Mind blowing, I asked her why everyone would be on a break at the same time. She then told me not to tell her how to do her job. Here was the line when no employees were around and and then when they all returned after we were 2nd in line and waited 30 minutes to get all the ingredients for our bowls.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Caldwell serve?

Chipotle Mexican Grill in Caldwell serves customizable Mexican cuisine, including burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours of Chipotle Mexican Grill in Caldwell?

Chipotle Mexican Grill in Caldwell is open every day from 10:45 AM to 10:00 PM.