McDonald's

3.4
1502 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
394 N Overland Ave, Burley, ID
83318, United States

Hours

Reviews

3.4
1,502 reviews
5 stars
486
4 stars
328
3 stars
289
2 stars
140
1 star
259

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and poor customer interaction, indicating a lack of effective management and training.

Food Quality

Many reviews highlighted inconsistent food quality, including cold items, incorrect orders, and unsatisfactory portion sizes.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms, which negatively impacted their dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and noted positive experiences during busy times.
  • AE
    Adalinn Earl
    6 days ago
    4.0
    Typical McDonald's, it has a play area which kids enjoy.
  • BW
    Brogan W
    Dec 22, 2025
    2.0
    Slowest. Laziest, crappiest McDonald’s I have EVER door dashed for (5+ locations). 10% occupancy , 20% max work load (I’ve worked fast food before) and yet, the lazy workers took 15 minutes get my order out AFTER I waited in my car beforehand. huge massive joke. To add, ZERO customer service, hella attitude, and no communication. GOOD JOB BURLEY!!! Precisely what I expected of you.
  • CS
    Casey Smith
    Dec 18, 2025
    1.0
    Went to McDonald's in Burley, ID for quick cheese burger, nuggets, and fries just after 9pm. Fries and nuggets were cold. Poor service over all.
  • AD
    Alisa Dome
    Nov 30, 2025
    2.0
    Don't know if they are short handed or what but every time I order from here something is always messed up or simply not there. 3 out of 10
  • NN
    Nathan
    Nov 29, 2025
    1.0
    Another failed trip to a McDonald's. Ordered some apples pies then got to the window and cashier said out of apple pies and gave holiday pies but once we got to the final window they were out of holiday pies. Sad to order two items and they were out of one. Cashiers we're busy braiding their hair or something when we got there. Maybe they should focus on customer orders instead of promising items they don't have. Also they should focus on giving change not that you have to carry around ten dimes.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Burley, ID?

Delivery is available Monday through Thursday and Sunday from 6:00 AM to 10:30 PM, and on Friday and Saturday from 6:00 AM to 11:30 PM.

Can I use drive-thru service at this McDonald's, and what are the hours?

Yes, the drive-thru is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.