McDonald's

3.4
1493 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
394 N Overland Ave, Burley, ID
83318, United States

Hours

Reviews

3.4
1,493 reviews
5 stars
483
4 stars
326
3 stars
290
2 stars
138
1 star
256

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, indicating a lack of effective management and training.

Food Quality

Several reviews highlighted inconsistent food quality, including undercooked items, incorrect orders, and unsatisfactory portion sizes.

Cleanliness Concerns

Customers expressed disappointment with the cleanliness of the restaurant, including dirty tables and unsanitary conditions in the bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service during less busy times, indicating that there are instances of good service.

Inconsistent Performance

Overall, the restaurant's performance appears to be hit or miss, with some customers having positive experiences while others faced significant issues.
  • FH
    Freddy Hernandez
    Nov 10, 2025
    1.0
    I went and bought some breakfast on Sunday November 9th and this Hispanic short lady with a blue shirt and black hat threw the money cash hard to my hand that it failed to the ground. Please learn to treat customers better.
  • MG
    Mike&Ruth Gill
    Nov 4, 2025
    4.0
    Refilling beverages is no longer convenient.
  • JC
    JG Creations
    Oct 26, 2025
    1.0
    Come on when is someone gonna step in and make this place what it use to be....door dashers standing around waiting for food for over 10 minutes...customers getting up set cause they've been there for 10 minutes or longer waiting for their food, food orders getting screwed up cause they didn't get their items through drive thru and they have to come inside to get the rest of their items. I've been waiting for 6 minutes and have asked several times where my food was and they said they were busy...hmmmmm ok where? 2 cars in the drive thru and a couple in the lobby. Noooooo you have teenagers or whatever age they are more interested in messing around with no strong management inside supervising.....
  • WW
    Winchester
    Oct 18, 2025
    2.0
    Waited for almost 10 minutes to be served and no one asked if they could help....less teenagers working and less talking would be amazing.
  • JO
    Julie Owens
    Sep 26, 2025
    1.0
    I ordered the filet o fish and it was the worst looking fish sandwich I ever seen. The bottom bun was smashed to the point it only covered half of sandwich. If I had been closer when I saw it I would have taken it back to show manager. Someone had to decide that was good enough to serve. So disappointed in people sometimes. Disgusting!

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Burley, ID?

Delivery is available Monday through Thursday and Sunday from 6:00 AM to 10:30 PM, and on Friday and Saturday from 6:00 AM to 11:30 PM.

Can I use drive-thru service at this McDonald's, and what are the hours?

Yes, the drive-thru is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.